inContact, a NICE company announced the latest version of the inContact Agent on the Salesforce AppExchange,…
Category: – Products
Jabra Announces First Cashbacks Promotion of 2017
Jabra Announces first Cashbacks promotion of 2017 – Offers on professional headsets to provide UK and…
Aspect Software launches Aspect Via in Europe
Aspect Software is celebrating the European launch of its 100 per cent cloud-based Customer Engagement Centre…
Contact Centre Wallboard Best Practice & Disengagement
CEO Stephen Pace talks about contact centre wallboard best practice & disengagement Optymyse delivers the perfect…
Jabra Assured Services Programme Power of Conversation
Jabra Assured Services Programme Conversations are still an integral part of customer service. When we have…
Unify Enhance Contact Centre Offering With Optymyse
SJS Solutions Agent Information System, Optymyse, has now been accredited as part of Unify’s Technology Partner…
NICE Customer Authentication Has Never Been Easier
Customer Authentication Has Never Been Easier or More Secure as NICE’s Real-Time Authentication Solution Now Extends…
Noetica Champions Responsible Outbound Calling with SmartBound™ For Contact Centres
Noetica Champions Responsible Outbound Calling with SmartBound™ For Contact Centres and Direct Marketing Organisations SmartBound™ Ensures…
NICE Release New Engage Omnichannel Recording Platform
New Release of NICE Engage Omnichannel Recording Platform Lets Organisations Deliver a Consistent Customer Experience across…
IMImobile Launches Chatbot Solution for Contact Centres
IMImobile, a cloud communications software and solutions provider that helps companies use mobile and digital technologies…
WorkRush: Working 9 to 5: What a Way to Earn a living!
Working 9 to 5: what a way to earn a living! eg solutions brings gamification to…
Aspect Software Announces Availability of Aspect Mila
Aspect Software, a global provider of fully-integrated consumer engagement, workforce optimisation and self-service solutions, announced today…
FM Outsource Launch Cost Reduction Calculator for Contact Centes
FM Outsource announced the launch of its new Cost Reduction Calculator this week. As specialists in…
How to Use TV Screens to Solve Agent Disengagement
How to use TV screens to solve Agent Disengagement – SJS Solutions The only way a…
Employee Engagement Software for Contact Centres
How to use the data that already flows through your Call Centre to improve customer relations,…
VoiceSage Releases Hi-Tech Product Roadmap
Customer engagement services leader VoiceSage says Chatbots, Business Rules, AI and IoT are central to its…
Noble Harmony v6 Improves Agent Productivity
Noble Harmony v6 Improves Agent Productivity and Reporting Unified contact centre technology leader enhances its award-winning…
Jabra Offers First Cisco Finesse Contact Centre Integration
Jabra offers market first Cisco Finesse contact centre integration The first to market solution increases efficiency…
VoiceSage Add Appointment & Location To Suite
VoiceSage Adds Innovative Appointment And Location Features To Core Product Suite Retailers can now further personalise…