8×8 Introduces New Capabilities for Contact Centres to Deliver Enhanced Customer Experiences 8×8 Virtual Contact Center…
Category: – Products
Predictive Diallers And The Philosopher’s Stone
Predictive Diallers And The Philosopher’s Stone – Danny Singer of Noetica looks at how abandoned calls…
Aeriandi Expands Voice Services with NICE Nexidia Analytics
Aeriandi expands secure voice services to offer NICE Nexidia Analytics Complementary suite of analytics tools enhances…
Enghouse Interactive Releases Communications Centre 10.0
Communications Centre 10.0 – Updated contact centre application enhances agent experience withintelligent SMS routing and integration,…
SJS Solutions Help The Police with their Enquiries
Incident Management in Police Contact Centres In recent months, our emergency services call and contact centres…
Jabra Promotion to Support Public Sector IT budgets
Jabra re-launches audio device promotion to support squeezed Public Sector IT budgets Audio and communications technology…
honeybee and Capita Join to Transform Contact Centres
honeybee, a pioneering software platform that transforms customer and colleague sales journeys, has today announced a…
What’s Possible Now in the Cloud for Contact Centres
Customer Engagement Centre Capabilities: What’s Possible Now in the Cloud What is the value of a…
NICE Market Share Leader for Contact Centre WFO
DMG Report Confirms: NICE is the Market Share Leader for Contact Centre WFO NICE announced that…
Choosing Jabra is Affordable and Easy with Cashbacks
Choosing Jabra is affordable and easy with Cashbacks – Claim your Cashback on the Jabra audio…
Wallboard Technology is the New Way To Excite Agents!
Optymyse Advanced Wallboard Technology is a completely new way to Excite, Engage, Motivate and Retain your…
Aspect Software Announces New Features to Via™
Aspect Software Announces New Features and Enhancements to Aspect Via™ with Release of Aspect Via™ 17…
Jabra Introduce The Power of Wireless Conversation
Get the freedom to perform on every call with the Jabra Pro Series wireless headsets. Additional…
Liquid Voice – Next Generation Speech Transcription Solution
Liquid Voice, one of the leading providers of interaction recording, quality management and analytics, has announced…
Noetica SNoDrop for Zero Abandoned Call Rate
Large Global Outsourcer Implements Noetica SNoDrop for a Zero Abandoned Call Rate and Ofcom Compliance Noetica,…
Jabra Launches Evolve 75 Wireless Headset
Jabra launches Evolve 75 wireless headset for modern office workers Designed to support concentration in the…
NICE Launches Digital Containment Solution to Manage Journeys
NICE Launches Digital Containment Solution Allowing Organizations to Move from Managing Channels to Managing Journeys The…
New Way To Use Wallboards To Excite Contact Centre Agents
Contact Centre Optimisation Experts SJS Solutions are offering readers an exclusive change to have their existing…
Puzzel Adds Functionality to Cloud Based Solution
Puzzel becomes more graphic – adding new reporting functionality in its cloud-based contact centre solution Puzzel…