The Year of Trust? Customer Experience in 2026 – Contact Centre leaders predict the future of…
Category: – Customer Service/Experience
Customer Experience Transformation: Bridging the Gap
Customer experience transformation: Bridging the gap in the contact centre Craig Farley of IPI discusses how…
The Biggest CX Trends in Contact Centres Set To Redefine 2026
The Three Biggest CX Trends in the Contact Centre Industry Set To Redefine 2026 according to…
Why UK Consumers Will Pay a 37% Premium for Better Service
In an age dominated by talk of AI and automated customer experiences, a major new report…
Contextual Intelligence Becomes New Standard for Exceptional CX
Contextual Intelligence becomes the new standard for exceptional Customer Experience in 2026 Zendesk have released its…
The Challenges and Opportunities CIOs Face Today
AI in Customer Experience: The Challenges and Opportunities CIOs Face Today in the contact centre As…
Bromford Housing Transform CX with AI-Powered Customer Service Centre Transformation
Bromford Housing to Transform Customer Experience with AI-Powered Customer Service Centre Transformation 300+ agent Customer Service…
Conversational Intelligence Emerges as Next Frontier in CX
Conversational Intelligence emerges as the next frontier in CX, finds Medallia research New study shows organisations…
New Report Reveals a CX Confidence Disconnect
New Report Reveals a CX Confidence Disconnect: Business Leaders Believe They’re Trusted. Consumers Say Otherwise. New…
The CX Emperor’s New Clothes: Why Most Organisations Are Naked Regarding CX
The CX Emperor’s New Clothes: Why Most Organisations Are Naked When It Comes to Customer Experience…
Volkswagen Group UK Redefines Customer Experience Measurement
Volkswagen Group UK redefines customer experience measurement through Medallia and Ipsos collaboration Medallia, the global leader…
AI Sparks Reshoring Boom as Brands set to Bring Customer Services Home
AI sparks reshoring boom as UK brands set to bring customer services home – Tech is…
The Future of the Financial Industry in a Digital Age
Transforming Customer Engagement: The Future of the Financial Industry in a Digital Age In today’s financial…
Almost Half of Consumers have Suffered Poor Service over last year
Almost half of consumers say they have suffered poor service over the last year Some 61%…
Bridging the Contact Centre Gap: Omnichannel, AI & the future of CX
Bridging the contact centre gap: Omnichannel, AI and the future of CX – Magnus Geverts, VP…
The Return of Voice: AI’s unlikely role in shaping the future of CX
The return of voice: AI’s unlikely role in shaping the future of CX in the contact…
2025 CX Study: Meeting Rising Customer Expectations
2025 CX Study: Meeting Rising Customer Expectations – New contact centre report from Five9 Customer expectations…
Customer Service Industry Ranked Second Best for Employee Benefits
The customer service industry has been named the UK’s second best-performing industry for employee benefits, according…
Why You Need a CX Monitoring Solution
Why You Need a CX Monitoring Solution – Not Just Another Application Monitoring Tool according to…