Why Is Your Cloud Contact Centre Transformation Failing to Deliver? James Hughes, Group Head of Solutions…
Category: – Cloud
Grands Moulins De Paris Deploys Cloud Contact Centre Solution
Grands Moulins De Paris Deploys Genesys Contact Centre Cloud Solution with Sabio Group Sabio Group, a…
Volta NXT Energises Customer Service with Sabio Group & Genesys
Volta NXT Energises Customer Service with Sabio Group & Genesys Sabio’s Expertise Powers Seamless Transition to…
People’s Partnership Enhances Customer Experience with IPI
People’s Partnership enhances customer experience with IPI – Provider of The People’s Pension moves to the…
Outdated Contact Centre Tech: 5 Red Flags to Watch for
If there’s one thing the last few years have taught us, it’s that technology evolves quickly—and…
Septeo, Software Publisher, Promotes Customer Excellence with Sabio Group
Sabio is entrusted with the contact centre migration project which will enable Septeo to offer exceptional…
Kärcher Netherlands Modernise Customer Experiences Through Vodafone storm®
Kärcher Netherlands to Modernise Customer Experiences Through Vodafone storm® Kärcher Netherlands has selected Vodafone storm®…
Cardiff Schools Turn PSTN Switch-Off into Opportunity for Improved Teacher Agility
Cardiff Schools Turn PSTN Switch-Off into Opportunity for Improved Teacher Agility with Avaya Cloud Office UK’s…
Dutch Railways Move Contact Centre Operation to the Cloud
NICE have announced that NS (Dutch Railways), the principal railway operator in the Netherlands, has successfully…
How does a Cloud Contact Centre Improve Customer Retention?
Customer retention is the backbone of any successful business. Traditional customer service methods, such as manual…
Sabio Group Wins New Contact Centre Contract
Sabio Group Wins Contact Centre Contract with Swedish Energy Firm, Vattenfall, for Cloud Contact Centre Transformation…
Pluxee Serves Up Transformative Customer Experience with Cloud Migration
Pluxee Serves Up Transformative Customer Experience (CX) with Cloud Migration Powered by Sabio and Genesys for…
Fix Auto UK Selects Vodafone storm® for Personalised Interactions
Fix Auto UK Selects Vodafone storm® to Deliver Personalised & Efficient Interactions Content Guru have today…
The Importance of Moving from On-Premise to Cloud-Based Tech?
With more than 40,000 calls per month, long hold times, overwhelmed contact centre agents, and frustrated…
IPI Accredited as Avaya Experience Platform Cloud Specialist
IPI becomes the UK’s first client-facing Avaya partner to receive accreditation, which will help more organisations…
Benenden Health Transforms Member CX with Cloud Platform
Healthcare Mutual, Benenden Health, Transforms Member Experience with Cutting-Edge Cloud Platform Benenden Health, a not-for-profit healthcare…
Five9 Intelligent CX Platform on Google Cloud Marketplace
Five9 announces availability of Intelligent CX Platform on Google Cloud Marketplace Five9 solution gives customers the…
MSI Handles More Enquiries with Cloud-Based Contact Centre Solution
MSI Reproductive Choices handles 23% more enquiries with cloud-based contact centre solution from IPI -IPI implements…
Cirrus and DuoCall MSP Sign Contact Centre Solutions Partnership
Cirrus, a leading contact centre solutions supplier, has joined forces with DuoCall MSP, a renowned managed…