Transversal, a leading provider of enterprise knowledge solutions for the cloud, has been appointed by 32Red…
Category: – Case Study
Interactive Intelligence CIC Delivers Customer Service Insurance to Avantia
Interactive Intelligence Delivers Customer Service Insurance to Avantia Innovative and award winning online provider of residential…
Heritage Health contact centre success with poweredbyrostrvm
The Telemarketing team at Heritage Health, a private medical insurance broker, have generated some 60% increase…
Sabio – Building a platform for effective customer engagement at Carnival UK
For a major global cruise company such as Carnival, the contact centre plays a key role…
Case Study: Scotts & Co
Scotts Ltd is a large UK catalogue and website retailer currently operating several brands relating to gifts,…
Premier Business Audio Improving Contact Centre Efficiency
Premier Business Audio are extremely proud to produce one of the first key statistical case studies…
RAC broadens engagement with Transversal to deliver consistent answers on the road
Knowledgebase solution offers easy access to information for remote agents Motoring services provider the RAC has,…
Peterborough City Council chooses Transversal for digital customer service shift
Transversal has been appointed by Peterborough City Council to deliver a brand new self-service Knowledge solution…
Cancer Research UK Improves Customer Experience with Red Box Recorders
Cancer Research UK has implemented the Red Box Quantify Recording Suite to record all calls at…
Mpathy Plus help whg to beat household names in Customer Experience Audit
Customer Service and Contact Centre Experts Mpathy Plus have recently helped housing provider whg to achieve…
Severn Trent Water taps into new technology to help customers
Severn Trent Water was established 1974 as a regional, state-owned water authority. Based in Coventry, the…
Healthcare provider selects customer contact solution from mplsystems
mplsystems to significantly reduce call and email waiting times for The 3fivetwo Group, connecting patients more…
Aspect help Northamptonshire Police with their enquiries
Northamptonshire Police goes live with Aspect Software technology in its emergency contact centre – Local people…
Premier Business Solutions – a company worth listening to
Premier Business have been bolstering their existing contact centre customer base with some fantastic video case…
TalkTalk Reduces Costs with Nuance
– TalkTalk Reduces Call Centre Costs Dramatically by Creating a More Human Customer Service Conversation with…
Northumbrian Water sees tidal improvements in customer engagement with Aspect
The Company Northumbrian Water Limited (NWL) operates in the North East of England, where it trades…
Rostrvm Solutions Is your contact centre ready for Christmas?
Case Study; rostrvm Solutions A leading global beauty, fashion and home retailer has chosen Rostrvm when…
AA to deploy and support its Avaya customer contact infrastructure
Sabio have announced that it is to carry out a major refresh of the AA’s core…
The Body Shop® engages Transversal to boost their customer experience
Web self-service solution offers easier access to information across multiple customer channels Transversal has been appointed…