Customer Engagement Sees Decline During COVID-19 Lockdown
Customer engagement saw dramatic decline across the economy during COVID-19 lockdown, according to research from Content Guru – Customer call…
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Content Guru Named Supplier on Crown Commercial Service
Content Guru Named as a Supplier on Crown Commercial Service’s Spark Dynamic Purchasing System Leading cloud communications technology provider, Content…
Lessons Learned: Preparing the Contact Centre for a Crisis
Lessons learned: preparing the contact centre for a crisis Martin Taylor, Deputy CEO at Content Guru Living and working through…
Contact Centres Establish New Normal of Home-Working
New research reveals how UK contact centres could establish a ‘new normal’ of home-working, with major benefits for employers and…
Why Omnichannel is Vital for Public Sector Amidst COVID-19
Why an omnichannel approach is vital for the public sector amidst the COVID-19 pandemic Martin Taylor, Deputy CEO at Content…
Jurys Inn chooses Content Guru to deploy new contact centre
Jurys Inn chooses Content Guru to deploy new contact centre with remote working capabilities amid COVID-19 pandemic Jurys Inn Hotel…
Homeworking in the Contact Centre Industry During COVID-19
Content Guru White Paper: Homeworking in the Contact Centre Industry During COVID-19 The world is adapting to homeworking, and some…
Content Guru Winners at Management Today NextGen Awards
Content Guru Named Winners at Management Today’s NextGen Awards 2020 Europe’s leader in Customer Engagement and Experience technology, Content Guru,…
Homeworking in the Contact Centre Industry During COVID-19
Homeworking in the contact centre industry: why balance will be key in future flexibility COVID-19 has even more businesses talking…
Content Guru Expand in US & Enhances Partner Programme
Content Guru expands US team and enhances global partner programme Commitment to US growth and partner expansion with the appointment…
Redwood Technologies recognised in Sunday Times Track 200
Redwood Technologies recognised for global growth in Sunday Times HSBC International Track 200 Bracknell-based privately-owned provider of cloud contact centre…
Content Guru Expands Leadership Team to Support Global Momentum
Content Guru has announced the appointment of a Sales Director for UK and Ireland, as well as a Global Partners…
Redwood Technologies Group listed in Tech 100
Redwood Technologies Group listed in the 2020 Southern Tech 100 Bracknell-based pioneer in cloud customer experience technology, Redwood Technologies Group,…
Content Guru – Gartner Contact Centre as a Service
Content Guru Recognised by Gartner for Critical Capabilities for Contact Centre as a Service For the second year in a…
Contact Centre Occupancy – Less is More
Contact centre occupancy – sometimes less is more By Scott Fulton, Training Manager at Content Guru According to a recent…
Redwood Technologies Founding Champion of New Hospice
Redwood Technologies Group Founding Champion of new Thames Hospice Bracknell-based pioneer in cloud communications solutions, Redwood Technologies Group, the company…
Why 2020 is set to change the contact centre forever
Why 2020 is set to change the contact centre forever As the IT industry is ever changing and evolving, predicting…
Content Guru Win Ventana Digital Leadership Award
Content Guru Wins at Ventana Research Digital Leadership Awards 2019 Global leader in cloud contact centre technology, Content Guru, has…
Content Guru Leader in Gartner Magic Quadrant
Cloud contact centre and customer engagement provider, Content Guru, has been positioned in the Leaders quadrant in the 2019 Gartner…