Will Data Security Hold Back Remote Contact Centre Working? – Take part in the research conducted…
Category: ContactBabel
The Inner Circle Guide to Omnichannel for Contact Centres
“The Inner Circle Guide to Omnichannel” for contact centres based on surveys with over 200 UK…
How Has the Pandemic Affected UK Customer Experience?
The 2021 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses,…
Inner Circle Guide to Customer Engagement & Personalisation
“The Inner Circle Guide to Customer Engagement & Personalisation”, based on surveys with over 200 UK…
The 2021 UK Customer Experience Decision-Makers’ Guide
ContactBabel is now researching “The 2021 UK Customer Experience Decision-Makers’ Guide”. Survey participants will be sent…
ContactBabel: The UK Contact Centre Vertical Markets Report
The UK Contact Centre Vertical Markets” series of reports gives hard data on what’s happening in…
The Inner Circle Guide to AI, Chatbots & Machine Learning
“The Inner Circle Guide to AI, Chatbots & Machine Learning (2nd edition)”, written for businesses that…
Remote Working of Contact Centre Staff – Take the Survey
The huge rise in remote working of staff, to include contact centre agents, has meant that…
UK Contact Centre Decision-Maker’s Guide 2020-21
The “UK Contact Centre Decision-Makers’ Guide (2020/21 – 18th edition)” is the major annual report studying…
Take Part in the Contact Centre Decision-Makers’ Guide
2020 is seeing massive changes to UK contact centres. But what do they mean for the…
The UK Contact Centre Decision-Makers’ Guide
With insights built on hard data, the 18th annual edition of “The UK Contact Centre Decision-Makers’…
Take Part in the 2020 UK CX Decision-Makers Guide
The 2020 UK Customer Experience Decision-Makers’ Guide is based on 200+ surveys with UK businesses, and…
Be Part of The 2020 UK Customer Experience Decision-Makers Guide
The 2020 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses,…
How UK Contact Centres are Reacting to the threat of COVID-19
Read the latest Inner Circle Guide to Contact Centre Remote Working Solutions, which contains data on…
The Inner Circle Guide to Contact Centre Remote Working
Research: The Inner Circle Guide to Contact Centre Remote Working Solutions The Inner Circle Guides are…
Inner Circle Guide to Contact Centre Remote Working
“The Inner Circle Guide to Contact Centre Remote Working Solutions”, with data from hundreds of UK…
2020 Contact Centre Benchmarking: How do you compare?
2020 Contact Centre Benchmarking: How do you compare to your competitors? The largest HR & operational…
2019-20 UK Contact Centre Decision-Makers Guide
“The 2019-20 UK Contact Centre Decision-Makers’ Guide”, based on surveys with 226 UK organisations and 1,000+…
Free Download – CX Decision Makers Guide 2019-2020
Create exceptional customer experiences and set yourself apart from your competition What do my customers want?…