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Whitepaper: Building a future with Technology, People & AI
Contact Centre WhitePaper: Building a future with Technology, People & AI – Welcome to the Future…
Ventrica Your FCA Approved Contact Centre
Your FCA Approved Contact Centre – Ventrica regulated and accredited by the FCA As one of…
Transforming Retail: Interview with Tatum Bisley on AI and Industry Evolution
Transforming Retail: An Interview with Tatum Bisley on AI and Industry Evolution within the contact centre…
How Generative AI is Changing Customer Service in Contact Centres
How Generative AI is changing customer service: challenges and opportunities in employment and efficiency for the…
Unleashing the Hero within Your Contact Centre Agents
Unleashing the Hero within Your Contact Centre Agents – Join IPI at their Next Spotlight event…
The Shift to Online Self-Service has Only Just Begun
In a previous article we discussed the key customer service soft skills that transform a good…
Workforce Management Challenges for BPOs
The business process outsourcing (BPO) industry is thriving in the UK, where the sector’s revenue is…
Is Your Salesforce CRM Stuck in a Rut?
These days, many organisations find themselves grappling with a common dilemma: is their Salesforce CRM still…
Ofcom Fines BT £2.8m for failing its EE and Plusnet Customers
– EE and Plusnet – owned by BT – failed to implement new rules that help…
Sabio’s Wellbeing Companion Now Available on the Genesys AppFoundry
Sabio Group has announced its new Wellbeing Companion solution is now available in the Genesys AppFoundry…
The Power of CX – as Told by the Customer
The Power of CX – as Told by the Customer – Steve Joyner, Vice President Avaya…
AI Stands to Benefit Contact Centre Agent Mental Health
Global Study of Contact Centre Leaders by Calabrio reveals How Artificial Intelligence May improve Call Centre…
Unlock the Secrets of Customer Service Excellence
Unlock the Secrets of Customer Service Excellence: Who’s Winning and What’s Broken? Leigh Hopwood – Chief…
Inaugural CX Force Awards Winners Honoured at Avaya ENGAGE
Inaugural CX Force Awards Winners Honoured at Avaya ENGAGE for Transforming Customer Experiences in the contact…
4 tips to apply to your Payment Processes to boost CX
4 tips to apply to your payment processes to boost your CX in your contact centre…
Combatting Burnout: Optimise Occupancy with the Right WFM Solution
Combatting Burnout: Optimise Occupancy with the Right WFM Solution in your contact centre as injixo explains…
BT Announce Closure of Enniskillen Contact Centre
It has been reported that BT is to close its contact centre in Enniskillen with the…
Taxpayers let down by Poor HMRC customer service
– HMRC’s telephone customer service is not delivering – average wait time of nearly 23 minutes…