So what can we expect in 2023? It’s likely to be another testing year economically, so…
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Company Profile: Sensee
Sensée is a work-from-home (WFH) and hybrid workplace specialist. Sensée has been creating, managing and optimising…
Company Profile: SVL Business Solutions
SVL is is the UK’s most experienced provider of multimedia interaction recording and advanced contact centre…
Company Profile: Ventrica
Ventrica – In today’s fast paced and challenging business environment, maintaining good customer relations is critical…
Company Profile: Your Company Here
Your company details can be paced here. Your products and services are listed together with your…
Company Profile: contact-centres.com
Looking to get your company listed on contact-centres.com? Why not download our media pack to get…
AnswerConnect Giving Back Through Community Initiatives
Contact centre outsourcer AnswerConnect celebrates a year of giving back through community-first initiatives Initiatives include the…
Happy Christmas From contact-centres.com!
Happy Christmas and a Peaceful New Year from all at contact-centres.com I take this opportunity of…
Welcoming in a New Era at IPI – ElasticCX CCaaS
Welcoming in a new era at IPI – the launch of ElasticCX CCaaS This month marks…
Black Friday & Cyber Monday Become More Conversational
Black Friday and Cyber Monday customer communications become more conversational – Infobip sees year-on-year growth for…
DTMF Masking – Can it Help PCI DSS Compliance?
What is DTMF masking and how can it help you ensure PCI DSS compliance in your…
Infobip Appoints VP Marketing to Support Ambitious Targets
Infobip appoints Vice President of Marketing and Growth, Ben Lewis, to support ambitious targets By combining…
NICE Launches ElevateAI, AI as a Service (AIaaS)
NICE Launches ElevateAI, The Market Leading AI as a Service (AIaaS), to Make Every CX Application…
5 Ways to Improve Your Voice of the Customer Programme
5 Ways to Improve Your Voice of the Customer Programme in your contact centre – As…
Sabio Aims to Empower Contact Centre Workforce
Sabio Group Aims to Empower the Global Contact Centre Workforce in New Campaign – Customer Service…
2023: A Brand New Challenge for Contact Centres
2023: A brand new challenge for the Contact Centre Industry – Rohan Newton of SVL looks…
How to Build a Customer Journey Map that Works
How to build a customer journey map for your contact centre that works – Read on…