Top 5 digital transformation pitfalls – Richard Farrell, Chief Innovation Officer at Netcall While 70% of…
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Qualtrics Announces Consumer Trends That Will Shape 2023
Qualtrics Announces Consumer Trends That Will Shape 2023 – Tighter budgets put spotlight on the importance…
Double win for Echo at Contact Centre Network Awards
Double win for Echo at Contact Centre Network Northern Ireland Awards Echo Managed Services, the specialist…
5 Ways to Turn Contact Centre Agents into Brand Guardians
Contact Centres Impact Customer Loyalty: 5 Ways to Turn Agents into Brand Guardians In these uncertain…
Scaling Contact Centre Services to Reduce Call Waiting Times
Scaling contact centre services to reduce the length of call waiting times – Nikhil Bhatia –…
Air Europa Enhance Contact Centre Payment Processes
Air Europa chooses PCI Pal to enhance Contact Centre payment processes – PCI Pal has implemented…
ChatLingual & Quantanite join forces to Enable Contact Centres Deliver Multilingual Support
ChatLingual and Quantanite Join Forces to Contact Centres Deliver Multilingual Customer Support ChatLingual, provider of the…
Sytel Extends Contact Centre as a Service with Softdial Cloud
Sytel has announced the expanded availability of Softdial Cloud™, its Contact Centre as a Service (CCaaS)…
Sheffield Contact Centre CC33 Make Key Senior Appointment
Leading South Yorkshire contact centre CC33 have announced the appointment of Tim Moody as Head of…
NICE Drives Patient Care for Health Authority
NICE Drives Exceptional Patient Care for One of the Largest Health Authorities in the UK, NHS…
New Recruits Join Greater Manchester Police Contact Centre
64 new recruits join Greater Manchester Police Force Contact Centre as most improved force continues improvement…
PCI Pal’s ‘Keep Calm and Simplify’ podcast discusses PCI DSS 4.0
PCI Pal has launched a new podcast on its ‘Secure Payments’ channel that covers the intricacies…
Content Guru Commits to Developing New Talent to Support Global Expansion
Leading technology firm, Content Guru, part of Redwood Technologies Group, remains committed to investing in graduate…
Puzzel Certification of Microsoft Teams for Contact Centres
Puzzel announces certification of its Contact Centre solution for Microsoft Teams Puzzel cloud solution enables organisations…
Six Reasons to take another look at IVR in your Contact Centre
Six reasons to take another look at IVR in your contact centre – Rob Crutchington at…
42% of Consumers Have Had It With Hanging on Hold
42% of consumers have had it with hanging on hold – Social poll reveals long hold…
Jabra Evolve2 True Wireless Earbuds for Hybrid & Remote Working
Jabra unveils professional, pocketable true wireless earbuds engineered for hybrid and remote working – Evolve2 Buds…