NICE Leader in SPARK Matrix for Contact Centre as a Service

NICE Named the Technology Leader in 2022 SPARK MatrixTM for Contact Centre as a Service (CCaaS)…

Medallia Experience Orchestration – Omnichannel Customer Insights

Medallia Experience Orchestration allows companies to use omnichannel customer insights to personalise engagement within contact centres…

3 Ways to Make Contact Centre Agents More Impactful

Global Research Reveals 3 Ways to Make UK Contact Centre Agents More Impactful Hybrid working and…

Infobip Ranked Leading CPaaS Vendor by Juniper Research 

Global cloud communications platform Infobip has been ranked as the number one Communications Platform as a…

Chubb Celebrates Contact Centre Response Rates with Video

Chubb celebrates industry-breaking contact centre response rates with launch of new video Chubb, the UK’s leading…

Wilko Set to Outsource Contact Centre to South Africa

High Street retailer Wilko is set to outsource their Worksop based Contact Centre to South Africa…

The Exchange Returns – 19 Award-Winning Stories!

The Exchange returns with 19 award-winning stories to tell! The full agenda of this years’ European…

Content Guru Extends Conversational AI Capabilities To Digital Channels

Content Guru Extends Conversational AI Capabilities To Digital Channels Content Guru, Europe’s leading cloud contact centre…

Outbound Calling – What you really need to know

Outbound calling from your contact centre – things you really need to know before, during and…

How Local Government is Weathering the Storm

The future lies in low code: How local government is weathering the storm Mark Gannon, Director…

GoSee selects PCI Pal to Enhance Contact Centre Payment

GoSee selects PCI Pal to enhance contact centre payment experience GoSee, which provides car, campervan and…

5 ways to Aid compliance with The Consumer Duty

The dawning of a new regulation: 5 ways to aid compliance with The Consumer Duty The…

What Elephants and Customer Experiences Have in Common

What Elephants and Customer Experiences Have in Common Customers are like elephants; they have amazing memories.…

Maintel Secures Voice Contract With Sheffield Teaching Hospital

Maintel Secures Voice Contract With Sheffield Teaching Hospital – NHS Foundation Trust – Contract will ensure…

New Director of Marketing & Partnerships Joins CCMA

New Director of Marketing and Partnerships Joins Growing CCMA Today the CCMA (Call Centre Management Association)…

Generative AI: A False Dawn Or New Hope in CX?

Generative AI: A False Dawn in Customer Service in the contact centre, Or The New Hope…

Say Goodbye to Contact Centre Agent Notes

Are your contact centre agents writing manual summaries after every interaction? The notes which contact centre…

GMP Contact Centre Answer 999 calls in 1 Second

GMP Force Contact Centre answer emergency 999 calls in less than ONE second Week commencing 23rd…

Company Profile: Calabrio

Calabrio, the workforce performance company, provides the digital foundation of today’s customer-centric contact centres, enriching and…

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