IPI Announced as Speaker at Genesys Partner Conference IPI to share experiences as key Genesys Partner…
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UK Contact Centre Vertical Markets Series – Free Download
“The UK Contact Centre Vertical Markets Series” are a group of eight reports which look at…
KURA on Recruitment Drive at Glasgow Contact Centre
Outsource company KURA are creating additional contact centre jobs following a recent contract win with Scottish…
BT & Five9 Accelerate Cloud Adoption for Contact Centres
BT and Five9 expand partnership to accelerate cloud adoption for contact centres globally Customers can now…
Effective Customer Experience Audits of your Contact Centre
How to carry out an effective customer experience audit of your contact centre – Rick Kirkham,…
Welsh Water Turns on Tap to Enhanced Customer Experiences
Welsh Water Turns on the Tap to Enhanced Customer Experiences through its contact centre with 8×8…
Nine in ten Businesses using AI-driven Personalisation
Nine in ten businesses are using AI-driven personalisation to drive growth, Twilio research shows Businesses worldwide…
5 Steps to Improve Your Customer Services Accessibility
5 steps to improve your customer services accessibility or how to create an accessible-for-all customer contact…
83% of Customer Service Managers have added GigCX Talent
New research from gig customer experience (GigCX) platform Limitless has revealed that 83% of customer service managers…
Contact Centre Frontline Salaries up by 11% in the year
According to the UK Contact Centre Salary and Skills Guide, published today by the CCMA (Call…
CallMiner Collaborates with Microsoft to Enhance AI Capabilities
CallMiner Collaborates with Microsoft to Enhance AI and machine learning Capabilities Through Azure Cognitive Services, including…
Empowering Contact Centre Agents to Deliver Excellent CX
Empowering Contact Centre Agents – Sabio Group’s Interview with Microsoft At Sabio Group’s Disrupt 2023 event…
IPI Secures Equity Share Investment from Ethos Partners
IPI, the contact centre specialist and solutions provider, today announced that it has secured equity share…
Cirrus Expands Partnership to Enhance CX Delivery
Cirrus, the leader in contact centre as a service(CCaaS), have announced an expansion of its partnership…
Oscars of the Contact Contact Industry Opens for Entries
The award-winning European Contact Centre & Customer Service Awards (ECCCSA) is now taking nominations for its…
Contact Centre Webinar: Microsoft Teams Tech Clinics
Contact Centre Webinar: Microsoft Teams Tech Clinics – Thursday 11th May 2023 @11am BST Hosted by…
Medallia Partnerships to Enhance Agent Assistance
Medallia Announces Partnerships to Enhance contact centre agent Assistance for Customer Service Improve contact centre agent…
Gen Z Most Likely to Struggle with Cost Of Living Crisis
Gen Z most likely to struggle keeping up with water bills as a result of the…
Sabio Group Strengthens Commitment to Nordics Following Expansion
Sabio Group Strengthens Commitment to Nordics Following Recent Expansion » Nicolai Ginge named Country Manager for…