The Digital Journey: New Findings on Consumer Frustration and Loyalty within the contact centre Learn how…
News
PCI Pal Receives Triple Shortlisting at the Payments Awards 2023
PCI Pal have announced it has been announced as a finalist in three categories at this…
The Ultimate Guide to Contact Centre Forecasting with Excel
The Ultimate Guide to Contact Centre Forecasting with Excel – Download the eBook from injixo Do…
US Tour Operator Announce Manchester Contact Centre Plans
It has been reported that US based tour operator, Avanti Destinations,are set to open a 20-seat…
How Embracing Collaboration can help local Councils Achieve Digital Autonomy
Better together: How embracing collaboration can help local councils achieve digital autonomy By Mark Gannon, Director…
Sabio Group Named on Crown Commercial Service Network Services 3 Framework
Sabio Group Named as Supplier on Crown Commercial Service’s Network Services 3 Framework Sabio Group, the…
Content Guru Named in 2023 Gartner Magic Quadrant for Contact Centre as a Service
Content Guru Named in 2023 Gartner® Magic Quadrant™ for Contact Centre as a Service Content Guru,…
Contact Centre Forecasting Fundamentals: How to Forecast Workload
Contact Centre Forecasting Fundamentals Part 1: How to Forecast Workload Contact centre forecasting is the cornerstone…
CX that Delivers on your Brand Promise’ – Ventrica White Paper
How to create and execute a customer experience strategy for your brand that delivers real commercial…
Serco Secure Lincolnshire County Council Customer Service Contract
Serco have been selected for new contract by Lincolnshire County Council to continue providing customer services,…
Small Business Owners Left Drowning in Customer Enquiries
Small business owners left drowning in customer enquiries without dedicated support from contact centre – FM…
Frost & Sullivan Recognises Puzzel as the 2023 Company of the Year
Frost & Sullivan Recognises Puzzel as the 2023 Company of the Year for Innovative CCaaS Solutions…
Jabra White Paper: The Future of the Contact Centre
Jabra White Paper: The Future of the Contact Centre – Key shifts and trends in the…
Five9 Named a Leader in 2023 Magic Quadrant for Contact Centre as a Service
Five9 Named a Leader in the 2023 Magic Quadrant for Contact Centre as a Service Five9…
Angus Council partners with Maintel & Transform Telephony & Contact Centre
Angus Council partners with Maintel to help transform its telephony and Contact Centre with RingCentral’s cloud…
Growing Acceptance for Automated Assistants in Contact Centres
New Research Reveals Growing Acceptance for Automated Assistants in Contact Centres Kore.ai Study Shows that the…
Moneypenny’s New Bespoke Service Gives Tailored Support to Get Ahead
Moneypenny’s New Bespoke Service Gives Tailored Support to Get Ahead Leading contact centre outsourced communications provider…
FourNet Appoints Capita’s Former Innovations Director to New CX Role
Digital transformation and customer experience specialists, FourNet, have appointed Capita’s former Director of Innovation, Alan Linter,…
A Common-Sense Approach to Employee Engagement
A Common-Sense Approach to Employee Engagement within the contact centre – The message from Dave Hoekstra…