State of the Contact Centre 2023 – Calabrio Annual Report about emerging trends, challenges, and expectations…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
CCNNI & Cnect Partner Elephants Don’t Forget to Transform Contact Centres
CCNNI and Cnect Wales partnership with Elephants Don’t Forget to transform contact centre and agent performance …
Beyond Metrics – Unveiling the Complexity of Customer Expectations
In a rapidly shifting landscape driven by digital transformation and omnichannel experiences, the challenge of understanding…
Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide
Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Contact Centre Agent Management Industry…
Hillarys expands Partnership with IPI as it Transitions from On-Premise to Cloud
Hillarys expands Partnership with IPI as it Transitions from On-Premise to Cloud Retailer selects IPI’s Contact…
Britannic Named Supplier on Crown Commercial Service’s Network Services
Britannic Named Supplier on Crown Commercial Service’s Network Services 3 Framework Facilitating the Procurement of UC,…
Content Guru Customer DVLA Ranked ‘Most Improved Public Sector Organisation’
Content Guru Customer DVLA Ranked ‘Most Improved Public Sector Organisation’ By The Institute of Customer Service…
Zoopla Highlights Contact Centre Improvements Thanks to Ventrica
Zoopla Highlights Contact Centre Improvements Thanks to contact centre outsurce specialist Ventrica The numbers of customer…
Content Guru Integrates Google Business Messages into storm® Contact Centre
Content Guru Integrates Google Business Messages into its Cloud Customer Experience Solution storm® for contact centres…
Jabra Technology – So what is a Video Bar System?
Whether you’re in a small meeting room or a medium-sized conference room, a video bar system…
FourNet appoint Iain Johnson as Head of Solution Design
FourNet hires Sabio Group’s ex CCaaS solutions lead – Iain Johnson’s appointment as Head of Solution…
Content Guru – Exemplary Vendor in Ventana Contact Centre Buyers Guide
Content Guru Named an ‘Exemplary Vendor’ by Ventana Research in its 2023 Contact Centre Suites Buyers…
Contact Centre Analyst Report: 11 Vendors Ranked
The Forrester Wave™: Conversation Intelligence for Customer Service, Q3 2023 The long wait is over! Forrester…
Compassion, the beating heart of contact centres
Compassion, the beating heart of contact centres – Philip Rushton Director of Contact Centre Business Development at…
FourNet renews its focus on public sector organisations
Digital transformation and customer experience (CX) specialists, FourNet, have secured their position as one of the…
Why Financial Services Firms Must Stand Out Through Stellar Customer Experience
Why Financial Services Firms Must Stand Out Through Stellar Customer Experience – The Sabio Group In…
IPI Named a Supplier on CCS’s Networking Service’s 3 Framework
IPI, the contact centre specialist and solutions provider, today announced that it has been named as…
Content Guru Achieves FedRAMP “In Process” Designation at the High Impact Level
Content Guru, one of the world’s largest vendors of cloud contact centre and customer experience (CX)…
Contact Centre Artificial Intelligence = Redundancy for Agents?
AI will affect people the most who have repetitive jobs, and the problems that agents deal…