Firstsource and giffgaff win two awards at National Outsourcing Association’s Outsourcing Professional Awards Firstsource Solutions have…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Teleopti adds mobility and gamification to Teleopti WFM
Teleopti has added mobility and motivational gamification to its latest version of Teleopti WFM. Employees are…
Webhelp acquires Business Process Outsourcing firm FDI
The Webhelp Group has strengthened its Business Process Outsourcing (‘BPO’) activities with the acquisition of FDI,…
Parseq expands contact centre operations with aquisition of Pure
Business process outsourcer Parseq has acquired Brighton-based charity contact centre Pure as part of its strategy…
White Paper – “Are you listening to your customers?”
White Paper – “Are you listening to your customers?” – Nigel Olding – Product Director –…
CCMA UK National Contact Centre Conference 2014
Due to the success of last years Conference the CCMA have confirmed that this year once…
HMRC Survey Report 2013-2014 – How does your contact centre compare?
HMRC Contact Centres provide a national telephone service for dealing with enquiries from customers. The main…
4net Technologies Named National Champion in European Business Awards
4net Technologies Wins for United Kingdom in Prestigious Awards competition 4net Technologies with its Head Office…
Rostrvm Solutions Is your contact centre ready for Christmas?
Case Study; rostrvm Solutions A leading global beauty, fashion and home retailer has chosen Rostrvm when…
National Express contact centre celebrates helping millionth customer
National Express’s customer contact centre is celebrating after helping its millionth customer in a year and…
Have you got your Christmas game plan on?
Is it too soon to be thinking about your Christmas game plan in your contact centre?…
Jabra UK & I Strengthens Channel Sales with New Appointment, Joanna Waters
Jabra UK & Ireland Business Solutions enhances its Sales department with the appointment of a new…
Aspect urges banks to do more to protect customers
Aspect urges banks to do more to protect customers from silent but deadly mobile banking threats…
AA to deploy and support its Avaya customer contact infrastructure
Sabio have announced that it is to carry out a major refresh of the AA’s core…
CallMiner Launches Speech Analytics Results Assurance Programme
CallMiner have announced the introduction of CallMiner RPM, the industry’s first speech analytics results assurance programme.…
Contact Centre Gamification Product and Market Report 2014/15
Research and Markets has announced the addition of the “2014 – 2015 Contact Centre Gamification Product…
Noble Systems Celebrates 25 Years of Innovation and Service to the Contact Centre Market
Noble Systems celebrates 25 years of delivering innovative products and services for the contact centre marketplace.…
Netcall integrates with Microsoft Lync to help contact centre agents resolve customer issues faster
Netcall has announced that its Netcall Liberty® Contact Centre is now Microsoft Lync® accredited, giving organisations…