The Great AI Paradox for Contact Centre Agents – Artificial Intelligence is on the rise and…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
ContactBabel Inner Circle Guide to Omnichannel Workforce Optimisation
Injixo are excited to share with you the latest report from ContactBabel, The Inner Circle Guide…
Challenges in Enhancing Customer Experiences & Striking the Right Balance
The Challenges in Enhancing Customer Experiences and Striking the Right Balance in the Contact Centre –…
Winners Revealed at CCNNI Contact Centre Awards
Winners revealed at the 2023 CCNNI Awards organised by Contact Centre Network NI (CCNNI) Northern Ireland’s…
Five Top Customer Experience (CX) Trends for 2024
Acxiom Research Identifies Five Top Customer Experience Trends for 2024 AI-Driven Shoppable Ads and Sustainable CX…
Elevating Customer Service for a Successful Golden Quarter
Elevating customer service strategies for a successful Golden Quarter The golden quarter offers retailers an opportunity…
Connecting Contact Centre Dots with a Data-Driven Approach
The contact centre, your gateway to customer interactions, holds the power to transform service inquiries into…
CC33 Fundraiser in Aid of Cash for Kids
There is just a week to go to Contact Centre Outsource Company CC33’s 2nd annual Charity…
Sabio Group Launches Specialist Salesforce Practice
Sabio Group, the global digital experience transformation services specialist, today announced the launch of its new…
CX Specialist Ventrica Enters CCaaS Bespoke Software Market
CX specialist Ventrica enters CCaaS bespoke software market with launch of technology arm. Ventrica has built…
NatWest & IBM Collaborate on AI Initiative to Enhance CX
NatWest and IBM Collaborate on Generative AI Initiative to Enhance Customer Experience within their contact centre…
Jabra Study Highlights Critical Role of Tech in Collaboration in Meetings
Jabra Study at the LSE Behavioural Lab Highlights Critical Role of Technology in Boosting Collaboration in…
Ascensos & John Lewis Partner to Elevate Customer Contact Services
John Lewis & Partners has entered a five-year contract with Scottish headquartered Ascensos, which will provide…
Get Set to Re-Imagine CX at Sabio’s Disrupt UK in 2024
Contact Centre Event: Get Set to Re-Imagine Customer Experience at Sabio’s Disrupt UK in 2024 The…
Content Guru Appoints Senior VP to Accelerate Growth in North America
Content Guru Appoints Senior Vice President to Accelerate Growth in North America – Matt McKernan joins…
From AI theory to practice: Insights from customer service
From AI theory to practice: Insights from customer service – Paul Milloy, Business Consultant at Intradiem…
Two of the UK’s Largest Tech Firms Come Together to Create a Storm
Two of the UK’s Largest Tech Firms Come Together to Create a Storm – Content Guru…
Top 3 Challenges Facing Contact Centres
As the world emerges from the pandemic and faces the realities of today’s macroeconomic environment, delivering…
Double win for Echo at Northern Ireland Contact Centre Awards
Double win for Echo at the Northern Ireland Contact Centre Awards 2023 Echo NI’s team won…