Fast service or the right support? Customers don’t think they should have to choose. But new…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
From Discovery to Delivery: Proven Methodology to CX Success
From Discovery to Delivery: Here’s a Proven Methodology to CX Success – Angela Clarkson, Head of…
Contact Centre Technology Report 2025
The Contact Centre Technology Report is your essential guide to the evolving world of contact centre…
NICE Goes Digital with a Must-Watch AI Commercial
Skipping the Big Game Ad Spend? NICE Goes Digital with a Must-Watch AI Commercial NICE sidestepped…
Jabra launches the PanaCast 40 VBS
Jabra launches the PanaCast 40 VBS: the first 180° Android-powered video bar designed for small rooms…
Calabrio Appoints Carl Gillert as Chief Financial Officer
Calabrio Appoints Carl Gillert as Chief Financial Officer to Drive Financial Strategy and Growth Calabrio, the…
Caxton Transforms Customer Experience With Britannic
Caxton, a leading British fintech company known for delivering top-tier financial solutions for consumers and businesses…
GreenState Credit Union Selects Content Guru to Modernise CX
GreenState Credit Union Selects Content Guru to Modernise Experiences & Adopt AI-Enhanced Support within their contact…
Interact becomes Gold Patrons for the Wigan Youth Zone
As one of the largest employers in the Wigan borough, leading UK contact centre outsourcer Interact…
Welsh Ambulance Service to Move into New Contact Centre
The Welsh Ambulance Service in north Wales have announced that their Emergency Call Handlers will more…
Premier Inn Moves Contact Centre Overseas
Premier Inn, owned by Whitbread, have announced that its contact centre in Houghton Regis is to…
Simplifying Compliance Through Centralised Data Management
Regulatory audits are becoming more complex, and fragmented data management can lead to compliance risks, inefficiencies,…
What CX Leaders Can Expect From AI in 2025
What CX Leaders Can Expect From AI in 2025 An interview with Martin Taylor, Co-Founder and…
Fire Safety Leader Extinguishes Customer Service Woes with Sabio
Fire Safety Leader Extinguishes Customer Service Woes with Sabio’s AI-Powered Analysis Solution Churches Fire & Security,…
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CC33Global plans AI recruitment drive following £1m investment
Contatct centre outsourcer, CC33Global is set to launch a new AI development team comprising up to…
Customer Experience in the Contact Centre Needs a Reality Check
Why Customer Experience in the Contact Centre Needs a Reality Check in 2025 Stuart Dorman, Chief…
Ventrica – The Future of Customer Experience: Trends Shaping 2025
As we stand at the threshold of 2025, the landscape of customer experience (CX) is undergoing…
The future of customer service: AI’s impact on contact centre agents
Ventrica’s Ray Biggs says “AI is not here to replace agents; it’s here to elevate their…