Latest News & Information from the UK Contact Centre Industry

Modern Phone Manners – is it Goodbye to Hello?

Modern phone manners – is it goodbye to hello in the contact centre? – Moneypenny provides businesses of…

IVR vs. Contact Centre Agents: Guide to Customer Authentication

IVR vs. Contact Centre Agents: The Complete Guide to Customer Authentication from Pindrop. Contact centress are under significant…

Professor Moira Clark Named Chair of Judges for ECCCSA 2024

Professor Moira Clark named Chair of the Judges for European Contact Centre & Customer Service Awards 2024 Leading…

Evri announces £1m investment into AI Strategy to Transform CX

Evri announces £1 million investment into AI strategy to further transform the customer experience through its contact centre…

Transforming the Citizen Experience via the Contact Centre

Citizens are the customers of public sector organisations. As consumers, they expect to have access to the brands…

Pluxee Serves Up Transformative Customer Experience with Cloud Migration

Pluxee Serves Up Transformative Customer Experience (CX) with Cloud Migration Powered by Sabio and Genesys for simplified work…

Evri announces £1m investment into AI Strategy to Transform CX

Evri announces £1 million investment into AI strategy to further transform the customer experience through its contact centre…

eBook: The Ultimate Guide to Reducing Employee Burnout

Burnout is no longer solely an executive syndrome. It affects everyone and statistics show it’s getting worse. It’s…

Ventrica Your FCA Approved Contact Centre

Your FCA Approved Contact Centre – Ventrica regulated and accredited by the FCA As one of the few…

Five9 Announces AI Integration with Salesforce

Five9 Announces AI Integration with Salesforce for a Unified View of the Customer Full integration of Salesforce Einstein…

BT Announce Closure of Enniskillen Contact Centre

It has been reported that BT is to close its contact centre in Enniskillen with the loss of…

Reports: Customer Engagement & Personalisation / Cloud-based Solutions

Two new research reports from ContactBabel show how businesses can engage their customer base through personalised service at…

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