CCMA Training Event: Written Communication Skills
We can all write – but if you want to learn to write to customers, and colleagues, in a way that’s clear, human, simple and effective, and achieves the outcome you desire, then this is the workshop for you. And what’s more, you’ll be able to measure the benefits you deliver with just a few changes.
Course Description
Have you ever measured how many of your incoming calls are instigated by a letter or email communication your organisation has sent?
Have you monitored how many complaints are received, or escalated, as a result of your written communication?
When was the last time you reviewed your standard letters and email responses?
This workshop cuts through all the opinion, the myths about writing to customers and colleagues and gets you thinking about how to do it simply, clearly and easily. There are ideas, tools and examples from a whole range of industries.
You can apply your learning to emails, complaints, social media, live chat, standard letters, feedback – any type of written communication.
For additional information or to register for this event Click Here
