Advanced Empathy
This 3 hour course will be invaluable for anyone seeking to level up their empathy, active listening skills and ways to respond compassionately to customers in emotionally sensitive or challenging circumstances, including those who are facing bereavement.
Our trainers are experts in ‘The Human Element’ – how we relate to our customers and provide effective, tailored outcomes.
Course Description
Global events in recent years have increased vulnerability in many of our customers and ourselves. Additionally, common life events we may all face at any given time can impact us in a range of ways.
Our customers need more from us than ever before, and levelling up our ability to respond effectively to our customers unique situations on a human level is not only vital, but a key business differentiator.
Participants will have the opportunity to build skills, confidence and resilience to support positive human connection. Attending to our own wellbeing is also vital and another key outcome of this course.
Benefits to your business
Once your agents know how to tune in supportively to customers experiencing emotionally sensitive and challenging circumstances it helps build a stronger bond between your brand and your customers.
Customers remember organisations that go above and beyond, which are there for them when they really need someone.
Equipping your frontline agents with these kinds of skills will move your relationship with your customers beyond the merely transactional. If your organisation’s mission is to care for your employees and customers, this course will go a long way to helping you bring that commitment to life.
For additional information on the event or to register Click Here
