Half of UK Plagued by Increased Cold Calling from Contact Centres

Almost half of UK plagued by increased cold calling from contact centres according to survey from…

Is it the End of Cold Calling from Contact Centres?

Is it the end of the cold call? – PPI claims, home insulation, car accidents that…

Nuisance Calls and Texts Tumbled 20% in 2020

Nuisance calls and texts tumbled 20% in 2020, Quadient Freedom of Information request reveals Complaints to…

The Truth Behind Foreign Contact Centre Scams

8 Scam Calls Every Second in the UK – The Truth Behind Foreign Call Centre Scams…

Eliminating Nuisance Calls: Tips to Stay Compliant

Eliminating Nuisance Calls – Top Tips to Stay Compliant in your contact centre by Niels Richthof,…

Contact Centre Directors Could Be Fined Up to £500k

Company Directors of contact centres which bombard people with nuisance calls could be fined up to…

Royal Mail Fined After Sending 300,000 Nuisance Emails

Royal Mail Group Ltd has been fined £12,000 by the Information Commissioner’s Office (ICO) after sending…

Contact Centre Fined for Making 75m Nuisance Calls

A company which made 75 million nuisance calls in four months has been fined £350,000 by…

ICO Fines Firm for 16.7 Million Illegal Calls

Automated call crackdown continues as ICO fines firm for 16.7 million illegal calls about boiler grants…

PPI Company Fined For Making Record 146m Nuisance Calls

A contact centre behind a record high 146 million illegal calls about PPI has been fined…

ICO Warns About Costly Consequences of Nuisance Calls

Companies carrying out direct marketing have been reminded that properly screening numbers against the Telephone Preference…

Record Fine for Contact Centre that made 100m Nuisance Calls

Record fine for firm behind nearly 100 million nuisance calls A company behind 99.5 million nuisance…

Cold Calling: Warming Cold Calls into Hot Prospects

Cold Calls: No one will be surprised if thought of cold calling makes you wince. The…

Noetica Champions Responsible Outbound Calling with SmartBound™ For Contact Centres

Noetica Champions Responsible Outbound Calling with SmartBound™ For Contact Centres and Direct Marketing Organisations SmartBound™ Ensures…

Nuisance Calls Are Rising – Help Customers Welcome Your Calls

Complaints about nuisance calls are rising – help customers welcome your calls 1 in 5 direct…

Phone Scams Rising Dramatically in the UK

Phone Scams Rising Dramatically in the UK, according to Hiya Phone Scam calls designed to steal…

ICO Fines Contact Centres for Nuisance Calls

Two contact centres fined – Complaints from people bombarded with spam texts and nuisance calls have…

How To be Successful at Cold Calling in the Contact Centre

Follow these 8 top tips to achieve cold calling success Whatever industry you work in, being…

Regulation of Outbound Telephone Marketing Scores Own Goal

UK regulation of outbound telephone marketing scores another own goal suggests Jonathan Graham of Syntec As…

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