Working from home: a permanent option for contact centres? With the right technology and careful planning,…
Tag: Sabio Group
Key Characteristics of Successful Virtual Assistants
Sabio Group, one of Europe’s leading independent customer experience and contact centre innovators, has highlighted what…
Sabio Expand Tech Portfolio with CX innovator DVELP
Sabio Group has acquired DVELP, a cloud software product and consultancy company headquartered in London, that…
Sabio: DISRUPT CX 2020 – 17th March 2020 – London
Hello, we’re Sabio. We know that customer service for many organisations remains impersonal, disjointed and inefficient.…
Sabio Extends Customer Experience Capability with Acquisition
Sabio Group extends European customer experience capability with acquisition of Team vision – Addition of Team…
Sabio Group strengthens leadership to accelerated growth
Sabio Group has strengthened its leadership team to support the company’s goal of becoming a dominant…
Sabio Discusses the Frustrations of CX in 2020
Sabio Discusses the Frustrations of CX in 2020 – Conversational User Interfaces, smarter Journey Analytics and…
Leeds Council select Sabio’s Customer Satisfaction Solution
Leeds City Council selects Sabio to provide real-time customer satisfaction survey solution – Automated post call…
DISRUPT CX 2019 Showcases Brilliant CX Delivery
Sabio DISRUPT CX 2019 event to showcase brilliant customer experience delivery • BGL Group, DirectLine Group…
Sabio Extends WFO Capability with Acquisition of Callware
Sabio extends workforce optimisation capability with acquisition of Callware Integration of Callware’s proven WFO and Speech…
Sabio Strengthen Digital with FlexAnswer Acquisition
Sabio strengthens its Digital offering with acquisition of flexAnswer Solutions – Addition of Virtual Assistant technology…
Customer Engagement set to get smarter in 2019
CX solutions leader Sabio expects there to be an increased focus on AI, Augmented Human Interactions…
Your Chatbot Still Needs the Human Touch
Your chatbot still needs the human touch in the contact centre according to Matt Dyer, Head…
Event: Stay Ahead of the Contact Centre Game
Event: Stay Ahead of the Contact Centre Game We’re all customers aren’t we? And as such…
Journeycall signs £1.6 million contract with Sabio
– UK’s largest dedicated transport contact centre invests in Sabio’s Avaya-based cloud customer engagement platform to…
Avaya Confirms Sabio CX Leadership with Accreditation
Avaya confirms Sabio CX leadership with award of first full Avaya Oceana Accreditation • Sabio leads…
Sabio Raises Game for Customer Experience with Bright UK Acquisition
Sabio raises the game for customer experience with Bright UK acquisition • Acquisition of Bright UK…
Sabio Win Avaya Contact Centre Partner of Year Award
Sabio wins Avaya’s 2017 Contact Centre Partner of the Year Award • Leading Customer Experience and…