Rant & Rave publish two reports alongside ContactBabel exploring the pressing issues in the Contact Centre…
Tag: Reports
Cloud Based Contact Centre Infrastructure Market Report
Cloud Based Contact Centre Infrastructure Market Report 2015-2016 Research and Markets have announced the addition of…
Contact Centre Operational Benchmarking Reports
Contact Centre HR & Operational Benchmarking Reports by Industry Experts ContactBabel are now available. The largest-ever…
The Future of UK & US Customer Contact
The future of UK & US customer contact – the largest-ever research studies, available now from…
Contact Centre Gripes Which? Survey
Contact Centre Gripes Not being able to ring a contact centre based in the UK is…
Contact Centre Technology Trends for E-commerce in 2016
Contact Centre Technology Trends for E-commerce in 2016; E-commerce industry has been growing at a fast…
Contact Centre Outsourcing Buyer’s Guide
Contact Centre Outsourcing Buyer’s Guide – Research and Markets have announced the addition of the “2015…
Contact Centre North East Salary Survey 2015
Contact Centre North East Salary Survey 2015 – NRG has supported the North’s contact centre industry…
More Customer Service Jobs; Less Candidate Interest
More Customer Service Jobs; Less Candidate Interest Despite a massive growth in job vacancies, the industry…
Frost & Sullivan Steers Buyers of Contact Centre Services toward Best-fit Options
Migrating communications systems to the cloud has been one of the dominant trends in the European…
ContactBabel – Inner Circle Guide to Cloud-based Contact Centre Solutions
ContactBabel Analyst report: Cloud-based Contact Centre Solutions definitive 2012 “Inner Circle Guide to Cloud-based Contact Centre…
alldayPA finds Consumers hang up on automated call answering
alldayPA reports finds that businesses Relying on Automated Menus can lose 55% of potential customers UK…
How Contact Centres are using Quality Monitoring
How Contact Centres are using Quality Monitoring When your agents are successful your contact centre will…
Contact Centres looking to nearshore locations
Contact Centres – Attractive Benefits Draw UK Contact Centres to Scotland, Ireland, Northern Ireland – New…
Research and Markets: UK Contact Centres Market Report 2015
Research and Markets has announced the addition of the “Contact Centres Market Report 2015” report to…
Eptica research sees Twitter overtake email for fast, accurate customer service
Latest Eptica research sees Twitter overtake email for fast, accurate customer service UK brands are failing…
Dimension Data: Organistations warned to invest in Digital Engagement or die
Dimension Data: Organisations that don’t embrace digital customer engagement channels in the contact centre – that’s…