1 in 5 customers think online customer service is poor or unhelpful – As part of…
Tag: FM Outsource
What To Do If Your Customer Service Is Poor
What to do if your customer service is poor – FM Outsource Sometimes businesses focus so…
FM Outsource Launch Cost Reduction Calculator for Contact Centes
FM Outsource announced the launch of its new Cost Reduction Calculator this week. As specialists in…
The Introduction of Customer Service Robots
The Introduction of Customer Service Robots – When you picture customer service (CS), you probably imagine…
FM Outsource Shortlisted UK Complaint Handling Awards 2017
FM Outsource named in shortlist at UK Complaint Handling Awards 2017 – The list of Finalists…
The Most Annoying Customer Service Phrases
Customers can become easily frustrated when dealing with customer service (CS) agents, especially if they’ve become…
Launching your Business Customer Service FMOutsource
Setting up a strong business is more than just offering a great product or service –…
Why your Customer Service should be 24/7 explains FMOutsource
Why your Customer Service should be 24/7 The traditional 9-5 opening hours no longer matches the…
Multiple Conversations for Customer Service agents
Are Multiple Conversations Realistic for Customer Service Operators? FM Outsource poses and answers this perplexing question…