Elevating customer service strategies for a successful Golden Quarter The golden quarter offers retailers an opportunity…
Tag: FM Outsource
Research Suggests Contact Centre Teams will Struggle as Golden Quarter Looms
Research from FM Outsource suggests contact centre/customer service teams will struggle as golden quarter looms The…
Small Business Owners Left Drowning in Customer Enquiries
Small business owners left drowning in customer enquiries without dedicated support from contact centre – FM…
Small Businesses Don’t Capitalise on Customer Service Advantage
Small businesses failing to capitalise on their unique customer service advantage according to report from FM…
Consumers Frustrated as Customer Service is Neglected
Consumers left frustrated as customer service is neglected by companies – Nearly half (42%) of Brits…
FM Outsource New Hire to Enhance Employee Experience
FM Outsource welcomes new hire to enhance the employee experience – Bury-based outsourced contact centre FM…
Telephone Best Channel for Contacting Contact Centres
Confidence in tech-enabled customer service remains low amongst UK consumers The telephone is still widely perceived…
National Customer Service Week: London UK’s biggest Complainers
National Customer Service Week: Londoners named UK’s biggest complainers Londoners are more likely to contact a…
Poor Customer Service Impacting Utility Sector’s Reputation
Poor customer service is impacting utility sector’s reputation, research finds The utilities sector has the worst…
FM Outsource Join Manchester Good Employment Charter
The Greater Manchester Good Employment Charter welcomes FM Outsource Bury-based contact centre FM Outsource, an outsourced…
Short Waiting Times More Important Than Choice of Channels
Customer Service: short waiting times more important than choice of channels in contact centres according to…
Customer Service has Power to Make or Break Reputation
Customer service has power to make or break corporate reputation, research from contact centre outsource company…
Delivery Companies Must Respond to Complaints
Delivery companies must respond to complaints effectively to maintain customer satisfaction Jonny Campbell commented: “Customers across…
So Why is Inbound Customer Service So Important?
So why is Inbound Customer Service So Important to contact centres? FM Outsource highlights the many…
How to Make the Move to 24-Hour Customer Care
How to make the move to 24-hour customer care in the contact centre Jonny Campbell, Head…
FM Outsource Celebrates 10 years and Growth Success
FM Outsource, a Bury-based contact centre provider of innovative outsourced customer service solutions for some of…
Customer Service Ranked in Mystery Shopping Report
Top UK retailers’ customer service quality revealed and ranked in new mystery shopping report Customer service…
1 in 5 Customers Think Online Customer Service is Poor
1 in 5 customers think online customer service is poor or unhelpful – As part of…
What To Do If Your Customer Service Is Poor
What to do if your customer service is poor – FM Outsource Sometimes businesses focus so…