Tag: Digital Transformation

- Contact Centre News - Social Media/Digital Sabio Group

Marsh Finance Revs Up Customer Experience with Sabio Group

28 September 2023
Contact- Centres

Marsh Finance Revs Up Customer Experience with Sabio Group in a New Digital Transformation Project Marsh…

- Contact Centre News - Social Media/Digital

Arvato Partners with KYP.ai to Enhance Digital Transformation

2 August 2023
Contact- Centres

Arvato CRM Solutions has partnered with real-time productivity, optimisation, and process mining platform, KYP.ai to continue…

- Contact Centre News - Products Sabio Group

Sabio Unveils Interaction Analytics Solution Aimed at Fuelling Digital Transformation

16 May 2023
Contact- Centres

Sabio Group Unveils New Interaction Analytics Solution Aimed at Fuelling Digital Transformation » The Interactions Analytics…

- Contact Centre News - Social Media/Digital Netcall Plc

Why the Public Sector Needs Leaders to be Digital Leaders Now

20 March 2023
Contact- Centres

Why the public sector needs its leaders to be digital leaders now Mark Gannon, Director of…

- Contact Centre News - Social Media/Digital Netcall Plc

The Top 5 Pitfalls of Digital Transformation

3 November 2022
Contact- Centres

Top 5 digital transformation pitfalls – Richard Farrell, Chief Innovation Officer at Netcall While 70% of…

- Contact Centre News - Social Media/Digital

Consumers Want Digital Interactions to Feel Like Personal Conversations

31 October 2022
Contact- Centres

New Study Reveals That Consumers Want Digital Interactions With Brands to Feel More Like Personal Conversations…

- Contact Centre News - Social Media/Digital

Wales Air Ambulance Partner with Arvato on Digital Transformation

13 July 2022
Contact- Centres

Wales Air Ambulance Charity Partner with Arvato on Digital Transformation Drive Arvato CRM Solutions has been…

- Articles - Contact Centre News - Social Media/Digital Contexta360

Is your Digital Nervous System Efficient, Effective and Fully Fit?

30 June 2021
Contact- Centres

Is your digital nervous system efficient, effective and fully fit? Andrew White, CEO at Contexta360, tackles…

- Contact Centre News - Social Media/Digital

Manufacturers Set Their Sights On Digital Transformation

1 June 2021
Contact- Centres

Over half of manufacturers have their sights set on digital transformation initiatives to enhance operations according…

- Contact Centre News - Social Media/Digital

Digital Transformation – The Future of Contact Centres

12 May 2021
Contact- Centres

Digital Transformation – The Future of Contact Centres: Digital channels have become an integral part of…

- Contact Centre News - Social Media/Digital

COVID-19 Drove Effective Digital Acceleration in Contact Centres

7 December 2020
Contact- Centres

COVID-19 Drove Effective Digital Acceleration in contact centres but 34% of British Consumers Still Want More…

- Contact Centre News - Social Media/Digital Business Systems

Preparing Your Contact Centre for a Complex 2020

17 January 2020
Contact- Centres

Business Systems (UK) Ltd’s Scott Budding looks at major drivers of change that our industry should…

- Articles - Contact Centre News Ventrica

Does Digital Really Exist Or is it about the CX?

6 March 2019
Contact- Centres

Digital transformation is the latest trend that every organisation, in every sector, wants a piece of.…

- Contact Centre News - Customer Service/Experience

What is a Single Customer View? Why Should You Care?

13 February 2019
Contact- Centres

Imagine if, when you talked to a friend on the phone, you forgot everything you knew…

- Contact Centre News - Downloads - Social Media/Digital Britannic

The World is Going Digital And There’s No Escape

13 February 2019
Contact- Centres

The world is going digital. And there’s no escaping it. Disruptive times lay ahead. And for…

- Articles - Contact Centre News

What is Digital Transformation in the Contact Centre?

3 February 2019
Contact- Centres

We now live in a world where our fridges can order food, our wearables can track…

- Articles - Contact Centre News Jabra

Digital Transformation in Contact Centres. Millennial Skill Gap?

23 January 2019
Contact- Centres

Digital transformation in the contact centre – Is there a millennial skill gap? By Nigel Dunn,…

- Contact Centre News - Social Media/Digital

UK Companies Struggle to Support Digital Self Service

13 September 2018
Contact- Centres

New Calabrio Survey Finds UK Companies Struggle to Truly Support Digital Self Service Findings show a…

- Contact Centre News - Social Media/Digital

3 Steps to Deliver Contact Centre Transformation

6 September 2018
Contact- Centres

The role of the contact centre is evolving at a rapid rate. As a result, the…

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