Tag: Digital

- Contact Centre News - Social Media/Digital

Are digital communication channels calling for the end of the phone?

11 June 2018
Contact- Centres

Are digital communication channels calling for the end of the phone?  Stephen Ball SVP & GM…

- Contact Centre News - Social Media/Digital

Digital Tools for Human Engagement in Contact Centres

1 May 2018
Contact- Centres

Digital Tools for Human Engagement in Contact Centres by Steve Ellis, Partner, Leadership & Learning, TTEC…

- Contact Centre News - Social Media/Digital

Optimising Back Office Key to Maintaining Digital Transformation

11 September 2017
Contact- Centres

Optimising the back office is key to maintaining digital transformation, says eg solutions A new research…

- Contact Centre News - Social Media/Digital

Challenges of Delivering the Digital Customer Experience

17 May 2017
Contact- Centres

The Challenges of delivering the digital customer experience within contact centres About the only thing that’s…

- Contact Centre News - Social Media/Digital

Demystifying Customer Service For The “Millennial Customer”

4 April 2017
Contact- Centres

Is the difference between digital natives and “digital immigrants” really as marked as you think? Noel…

- Contact Centre News - Social Media/Digital Puzzel

Is Your Digital Customer Service Just Skin Deep?

3 January 2017
Contact- Centres

Is Your Digital Customer Service Just Skin Deep? Thomas Rødseth, VP of Product and Marketing at…

- Contact Centre News - Social Media/Digital

UK Insurers Beat US for Digital Customer Experience

7 October 2016
Contact- Centres

UK insurers beat US for digital customer experience Leading US companies only able to answer 28%…

- Contact Centre News - Reports/Surveys - Social Media/Digital

1 in 3 over 65s Prefer Communicating via Digital Channel

10 February 2016
Contact- Centres

1 in 3 over 65s prefer communicating with businesses via the digital channel according to research…

- Articles - Contact Centre News

Black Friday 2016. Bigger. Better. Digital? Webhelp UK

16 December 2015
Contact- Centres

Black Friday shopping across the UK reached record levels this year. But, if you’re wondering why…

- Articles - Contact Centre News - Downloads - Reports/Surveys - Social Media/Digital

Eptica Research – Consumers frustrated from brands on digital channels

14 May 2015
Contact- Centres

Eptica research finds that UK and French consumers frustrated by lack of understanding from brands on…

- Articles - Contact Centre News

eg solutions Slick Back Office central to challenge of digital disruption

13 May 2015
Contact- Centres

eg solutions: Digital disruption and the rise of challenger brands mean that the traditional banking sector…

- Articles - Contact Centre News Enghouse Interactive

‘What Can Businesses Learn from the Proactive Digital Election?’

7 May 2015
Contact- Centres

What Can Businesses Learn from the Proactive Digital Election? Jeremy Payne, International Group Marketing Director, Enghouse…

- Articles - Contact Centre News

Webhelp UK – Digital Culture and the Way Foward

31 March 2015
Contact- Centres

In this article, Helen Murray, Chief Customer Solutions Officer at Webhelp UK, gives her top tips…

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