Scottish Friendly, one of the largest mutual societies in the UK and winner of the Financial…
Tag: Contact Centre
Stanton Fisher to open Dublin based contact centre
Stanton Fisher, a financial claims management company, have announced that they will open a contact centre…
Forecasting: don’t sing off the same spreadsheet
Forecasting: don’t sing off the same spreadsheet Elizabeth Gooch, CEO, eg solutions Forecasting and planning is…
Noble Systems Survey Reveals Organisations Continue to Rely on Manual Contact Tools
Noble Systems Corporation have announced the results of its latest survey of contact centre operations, revealing…
Concentrix Announces 250 New Jobs in Belfast
Global business process outsourcing company Concentrix Corporation (formerly gem) has launched a recruitment drive after securing…
Teleperformance UK awards CTI contract to Infinity CCS
Infinity CCS has announced the signing of a multi-year contract with Teleperformance UK for the maintenance…
Utilitywise announce 150 jobs at South Shields Site
Utilitywise, a utility cost management consultancies, have announced the creation of 150 job vacancies at the…
rostrvm Solutions 9 addresses customer service challenges
Rostrvm Solutions has launched rostrvm 9, an innovative platform that supports the call centre transformation into…
Jabra 75% of UK workers suffer from emotional problems in the workplace
Jabra survey shows a surprising amount of isolation, relationship problems and stress amongst UK workers Distrust…
Webhelp TSC Hero Awards
Six customer experience experts from Webhelp TSC have been crowned the best in the UK at…
How Gamification Improves Contact Centre Performance
Gamification sounds like some animated hero taking giant leaps, completing levels and providing simple entertainment. Wrong.…
BT announce creation of 290 jobs at Warrington contact centre
Telecoms giant BT have announced the creation of 290 jobs at their Warrington contact centre with…
New Call Telecom announce creation of 100 jobs
New Call Telecom, a phone and broadband provider, have announced the creation of 100 jobs over…
Diligenta announce job losses at Exeter contact centre
It has been reported that Exeter based outsourcer Diligenta are in consultation with 400 staff regarding…
Job losses announced at Hewlett Packard
It has been reported that Hewlett Packard (HP) are making 220 permanent and 60 contractor staff…
The Future of Customer Service 2013
The CCA Kcom ‘Future of Customer Service’ report 2013 marks the third year this authoritative research…
Interactive Intelligence Secure IKEA contract
Home furnishing company, IKEA has updated its contact centre operations to Interactive Intelligence’s Customer Interaction Center™…
Sky Livingston contact centre raise cash for charity
Staff at Sky’s Livingston contact centre raise cash for charity Staff at Sky’s flagship contact centre…