Banking Study: Less Than 30% Getting Full Value of Contact Centre AI, Glia Finds Research with…
Tag: Contact Centre
Content Guru Celebrates UK IT & ECCCSA Awards Shortlist Success
Content Guru, a leading global provider of cloud Customer Experience (CX) and contact centre technology, is…
Puzzel Product Launch: Co-Pilot and Live Summary
Empowering contact centre agents in every call – with AI-driven context, guidance and summarisation. Contact centre…
Thoma Bravo Acquires Verint to Join Forces with Calabrio
Thoma Bravo Acquires Verint to Join Forces with Calabrio to Create an AI-Driven Customer Experience Powerhouse …
Capita Secures Contact Centre Outsource Contract with Scottish Power
Capita secures Contact Centre Outsource contract extensions with Scottish Power: a strategic partnership powering the future…
4 in 10 Contact Centre Workers to Quit because of Poor Wellbeing
4 out of 10 contact centre workers (40%) say they expect to have to quit their…
The Future of the Financial Industry in a Digital Age
Transforming Customer Engagement: The Future of the Financial Industry in a Digital Age In today’s financial…
Five9 Launches New Integration in Epic Toolbox
Five9 Launches New Integration in Epic Toolbox – New integration delivers faster hyper-personalized modern patient experiences…
Finalists Announced for European Contact Centre & Customer Service Awards
The finalists for the European Contact Centre & Customer Service Awards 2025, ECCCSAs, have been revealed!…
Good Practice Guide: Artificial Intelligence for Voice
Good Practice Guide: Artificial Intelligence for Voice: Selecting the Right Approach for your Contact Centre With…
Almost Half of Consumers have Suffered Poor Service over last year
Almost half of consumers say they have suffered poor service over the last year Some 61%…
Contact Centre Webinar: Breaking the Barriers to AI at Scale
AI is reshaping the way contact centres work – but not every organisation is on the…
Medallia announces Jagrit Malhotra as new Chief Revenue Officer
Medallia, the global leader in customer and employee experience, today announced that Jagrit Malhotra has joined…
Shortlist Announced for Cnect Wales Contact Centre Awards
The shortlist has been announced for the 27th annual Cnect Wales Contact Centre Awards, ahead of…
Contact Centre Events: Sabio CX Community Day – AI & Automation
If you’re leading or supporting AI transformation in your contact centre, focused on improving customer experience,…
AgenticAI will Re-Define the World of the Contact Centre Agent
Agentic AI Is Not About Replacing People — But It Will Redefine the Work They Do…
NiCE Deepens Partnership with Salesforce
NiCE Deepens Partnership with Salesforce to Accelerate End-To-End Customer Service Workflow Orchestration Expanded collaboration brings NiCE’s…
How AI Can Sustain Productivity During the Peak Holiday Season
Bridging the Summer Gap: How AI Can Sustain Productivity in the contact centre during the Peak…
Contact Centre Article: Bad Habits That Kill Your WFM Strategy
Bad Habits That Kill Your WFM Strategy – Jim Fleming, WFM Solutions Consultant at Sabio Group…