Working from home now considered the most productive option while noisy colleagues are biggest distraction to…
Tag: Contact Centre Tips
Delivering Exceptional CX Through People, Process & Tech
Delivering an exceptional customer experience through people, process and technology – a three point plan As…
Training Tips for Best of Breed Multi-Channel Advisors
Training tips for best of breed multi-channel advisors – Karen Banfield, contact centre director, at specialist…
Contact Centre Omni-Agents – Fact or Fiction?
Omni-Agents – Fact or Fiction? As the great multi-skilling debate continues, Tommy Palomäki of Teleopti outlines…
Elevating The Role of Self Service in the Contact Centre
Elevating the role of self-service – 8 Top Tips Self-service has a greater role to play…
The Art of Reducing Call Volumes in the Contact Centre
The Art of Reducing Call Volumes in the Contact Centre – Colin Hay at Puzzel believes…
Email in Contact Centres: Give it a Second Chance!
Email in contact centres: 5 reasons to give it a second chance – Colin Hay at…
Customer Interaction – 8 Ways to Re-Energise Customer Service
Customer Interaction – Keep it simple: 8 Ways to re-energise customer service Turning customer interactions into…
Semafone Identifies 5 Insider Threats to Contact Centres
Following a survey of contact centre agents worldwide, Semafone – the leading provider of data security…
Top Tips To Transform The Contact Centre Industry
Ciara Leddy, Bright’s new Digital Marketing Manager interviews Mats Rennstam about his experiences of conducting 1000’s…
Mistakes You Don’t Want To Make In Call Centre Management
The best way to resolve mistakes and to avoid them in the future is through discovering…
10 Tips for Keeping Loyal Customers On Side
Loyal customers are golden but once you’ve found them, how do you keep them? Colin Hay…
Professional Development in Contact Centres: It’s Personal!
Professional Development in Contact Centres: This Time it’s Personal! Steve Shellabear of dancing lion explains how…
The Future of Voice – Six Step Survival Guide for Contact Centres
The future of voice – a six step survival guide for contact centres – According to…
For Top Performance, Every Day is Feedback Day
For Top Performance, Every Day is Feedback Day – Steve Shellabear of dancing lion outlines why…
5 old Contact Centre Habits to Consign to History
Out with the old, in with the new – 5 old Contact Centre Habits to consign…
Make homeworking a successful option for your contact centre
8 Ways to make homeworking a successful option for your contact centre – Colin Hay at…
How Can Contact Centres Improve First Contact Resolution?
According to a recent survey by Talkdesk, First Contact Resolution is the most important metric by…
How WebRTC Lowers Your Contact Centre Costs
By making voice calls, live chat and secure file sharing part of every web browser, WebRTC…