Multilingual journalist Kirsty Rigg shares with us some interesting tips on overcoming communication problems in a…
Tag: Contact Centre Tips
5 Ways to Improve Communication in the Contact Centre
Good communication in the call centre is an essential part of customer service success. When employees…
Contact Centre Agent Preferences v Shift Bidding – Choose?
How can resource planners achieve the best balance between agents’ wishes for their schedules and the…
Happy Agents in Your Contact Centre Equals Satisfied Customers
Happy Agents = Satisfied Customers: How to Improve YourC ontact Centre Turnover – Caroline Thomson, HR…
How PCI Compliance Helps Achieve GDPR Compliance
How PCI compliance can help you achieve GDPR compliance too – Simon Beeching, Business Development Director…
What Gets Measured Gets Managed – dancing lion
Are you measuring what really matters to the customer and how well you deliver on the…
Encourage Your Millennial Staff To Pick up the Phone
How to encourage your millennial staff to pick up the phone According to recent research by…
Seven Ways to Improve Customer Engagement – Eckoh
Do customers feel as if they’re up against an SAS assault course every time they interact…
Mahatma Gandhi and Customer Retention in Contact Centres
Mahatma Gandhi and Customer Retention in Contact Centres – Steve Shellabear of dancing lion reveals…
Ways To Reduce Queuing Time in your Contact Centre
Five ways to reduce queuing time in your contact centre – Danny Cresswell of Syntec gives…
Callers Hang Up if They Hear ‘Your Call is Valuable To Us’
Why will 47% of callers hang up if they hear ‘your call is valuable to us’?…
How to secure more budget for your contact centre
How to secure more budget for your contact centre – Netcall explains When consistently trying to…
Tips on Holiday Periods in the Small Contact Centre
Holidays in the Small Contact Centre – Paul Chance, Senior Product Marketing Manager at NICE shares…
Netcall Guide to Contact Centre Tech 2017
Netcall Guide to Contact Centre Tech 2017 The role of the contact centre in achieving business…
Five Top Tips for a Successful Self-Service Strategy
When it comes to reaping the full benefits of self-service, it is about planning and a…
Cold Calling: Warming Cold Calls into Hot Prospects
Cold Calls: No one will be surprised if thought of cold calling makes you wince. The…
Stress in the Contact Centre and Employees Mental health
Almost 50% of working days lost due to work-related stress: How can businesses help their employees’…
Listen to me! Listen to me!! LISTEN TO ME!!!
We’re losing our ability to listen. This potential crisis threatens our relationships with our customers, organizations,…
Make Your Voice of the Customer Campaign A Success
To enhance customer experience and increase business growth, many firms are developing voice of the customer…