8 Ways to make homeworking a successful option for your contact centre – Colin Hay at…
Tag: Contact Centre Tips
How Can Contact Centres Improve First Contact Resolution?
According to a recent survey by Talkdesk, First Contact Resolution is the most important metric by…
How WebRTC Lowers Your Contact Centre Costs
By making voice calls, live chat and secure file sharing part of every web browser, WebRTC…
The truth about sales success: It’s nurture over nature
The truth about sales success: It’s nurture over nature – Steve Shellabear of dancing lion explains…
Customer Retention Trends in the Contact Centre 2018
Customer retention trends in the contact centre for 2018 – Steve Shellabear of dancing lion outlines…
Skills You didn’t Realise from Working in a Contact Centre
5 lifelong career skills you didn’t realise from working in a contact centre The way call…
Teamwork makes the Dream Work according to Report
Teamwork makes the Dream Work – Employees more productive when working with friends, says new research…
Puzzel How to Reduce Costs in the Contact Centre
Seven reasons why it pays to invest in cloud-based technology in contact centres, Thomas Rødseth of…
Top 10 tips How to Improve Contact Centre Performance
Top 10 tips on How to Improve Contact Centre Performance and Customer Experience – VoiceSage Customer…
How to use Customer Service Complaints Constructively
How to use customer service complaints constructively Although complaints are never encouraging to hear, they are…
Grouping Activities in the Contact Centre – Dan’s Coat
Grouping activities, a feature of the unified agent desktop, plays an important role in saving the…
Five Ways to Effectively Deal with Staff Sickness
Five ways to effectively deal with staff sickness in the workplace – Gemma Harding, Head of Corporates Services…
Jabra – The 6 Rules for Mastering the Art of Conversation
6 Rules for Mastering the Art of Conversation – Peter Hartmann Jabra Conversations are the lifeblood…
The Way you Communicate with Customers is Key
The way in which you communicate with your customers can make or break your business, but…
10 Reasons Your Contact Centre Must Have Live Chat
Live Chat apps are everywhere these days. People communicate by text message, WhatsApp, Facebook Messenger, iMessage,…
Ways to reduce queuing time in your contact centre
Five ways to reduce queuing time in your contact centre – Danny Cresswell of Syntec explains…
Ten Reasons to Buy a Predictive Dialler – a Business Guide
“Ten Reasons to Buy a Predictive Dialler” – a Business Guide by Niels Richthof, senior solutions…
Ways Real-Time Data Improves Customer Service
Ways Real-Time Data Improves Customer Service By Scott Parker- Sequina Instant access and 360-degree views of…
Ten Key Steps to ensure Speech Analytics Success
Ten Key Steps that businesses should follow to ensure Speech Analytics Success Customer experience technology specialist…