For Top Performance, Every Day is Feedback Day

For Top Performance, Every Day is Feedback Day – Steve Shellabear of dancing lion outlines why…

5 old Contact Centre Habits to Consign to History

Out with the old, in with the new – 5 old Contact Centre Habits to consign…

Make homeworking a successful option for your contact centre

8 Ways to make homeworking a successful option for your contact centre – Colin Hay at…

How Can Contact Centres Improve First Contact Resolution?

According to a recent survey by Talkdesk, First Contact Resolution is the most important metric by…

How WebRTC Lowers Your Contact Centre Costs

By making voice calls, live chat and secure file sharing part of every web browser, WebRTC…

The truth about sales success: It’s nurture over nature

The truth about sales success: It’s nurture over nature – Steve Shellabear of dancing lion explains…

Customer Retention Trends in the Contact Centre 2018

Customer retention trends in the contact centre for 2018 – Steve Shellabear of dancing lion outlines…

Skills You didn’t Realise from Working in a Contact Centre

5 lifelong career skills you didn’t realise from working in a contact centre The way call…

Teamwork makes the Dream Work according to Report

Teamwork makes the Dream Work  – Employees more productive when working with friends, says new research…

Puzzel How to Reduce Costs in the Contact Centre

Seven reasons why it pays to invest in cloud-based technology in contact centres, Thomas Rødseth of…

Top 10 tips How to Improve Contact Centre Performance

Top 10 tips on How to Improve Contact Centre Performance and Customer Experience – VoiceSage Customer…

How to use Customer Service Complaints Constructively

How to use customer service complaints constructively Although complaints are never encouraging to hear, they are…

Grouping Activities in the Contact Centre – Dan’s Coat

Grouping activities, a feature of the unified agent desktop, plays an important role in saving the…

Five Ways to Effectively Deal with Staff Sickness

Five ways to effectively deal with staff sickness in the workplace – Gemma Harding, Head of Corporates Services…

Jabra – The 6 Rules for Mastering the Art of Conversation

6 Rules for Mastering the Art of Conversation – Peter Hartmann Jabra Conversations are the lifeblood…

The Way you Communicate with Customers is Key

The way in which you communicate with your customers can make or break your business, but…

10 Reasons Your Contact Centre Must Have Live Chat

Live Chat apps are everywhere these days. People communicate by text message, WhatsApp, Facebook Messenger, iMessage,…

Ways to reduce queuing time in your contact centre

Five ways to reduce queuing time in your contact centre – Danny Cresswell of Syntec explains…

Ten Reasons to Buy a Predictive Dialler – a Business Guide

“Ten Reasons to Buy a Predictive Dialler” – a Business Guide by Niels Richthof, senior solutions…

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