Outsourcing customer experience experts, Sitel UK, has been awarded a contact centre contract to provide contact…
Tag: Call Centre
Intelecom Gartner Magic Quadrant for Contact Centre as a Service
Intelecom Positioned as a Challenger for the second consecutive year in Gartner’s Magic Quadrant for Contact…
North East Contact Centre Awards Shortlist Announced
North East Contact Centre Awards, organised by Sunderland Live, and celebrates the successes of the North…
Contact Centre Webhelp Appoint Chief Human Resource Officer
Contact Centre customer experience company, Webhelp, has announced the appointment of Christine Scheffler as the group’s…
Customers Disengaged With Businesses Due To Online Billing
One in three customers disengaged with businesses as a result of online billing – Mobile phone…
Proactive Customer Communication And Customer Satisfaction
Study Shows Proactive Customer Communication Drives Higher Customer Satisfaction Join the Genesys webinar featuring leading industry…
Card Not Present Alarm Bells over Contact Centres
Alarm Bells over Insurance Contact Centres and Card Not Present Imagine getting a burglar alarm fitted…
Ventrica Expands Contact Centre to 330 Seats
Ventrica expands contact centre to 330 seats to meet rising demand for its outsourced customer management…
Is Your Contact Centre Future Ready? Asks Aspect
Is Your Contact Centre Future Ready? In the midst of the rapidly changing dynamics of customer…
Content Guru in Magic Quadrant for Contact Centre as a Service
Content Guru Positioned as a Challenger in the 2016 Gartner Magic Quadrant for Contact Centre as…
The Great Sitel Bake Off Raises Money at Contact Centres
The Great Sitel Bake Off raises more than £2000 at its “World’s Biggest Coffee Morning” for…
Geoffrey Insurance triumphs at Customer Service Awards 2016
Geoffrey Insurance is celebrating after being named the ‘Best Small Contact Centre’ in the UK, gaining…
Manila Philippines Attractive Option For Contact Centre Services
Intelenet® launches a new facility in Manila to cater to UK interest in the Philippines’ offshoring…
NICE Continues to Expand Contact Centre WFO Market Share
NICE Continues to Expand its Contact Centre WFO Market Share Lead According to DMG Report NICE’s…
Webhelp Says Thank You to Contact Centre Colleagues
Leading global customer experience and business process outsourcer, Webhelp, has spent a day saying thank you…
eg Solutions Secures Landmark Contract in Asia Pacific
eg solutions plc (AIM: EGS), the back-office workforce optimisation company, is pleased to announce that it…
Webhelp Win The Scottish Children’s Lottery !
Leading global customer experience and business process outsourcer, Webhelp, is celebrating a lottery win after being…
RSVP Media Announce Contact Centre Expansion
London contact centre staffed by trained actors expands into MediaCityUK, Manchester. RSVP (Media Response) Limited, a…
Ventrica Appoint Digital Marketing Expert
Outsourced customer contact centre Ventrica is investing further in its digital capabilities with the appointment of…