Calabrio Introduces AI-Driven Bot Analytics to Enhance Quality Management – Bot Analytics provides access to all…
Tag: Calabrio
Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Centre Efficiency
Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Centre Efficiency The intelligent automation that streamlines interactions…
Calabrio Celebrate International Women’s Day 2024
International Women’s Day is March 8th March 2024. Imagine a gender equal world. A world free…
Boosting Skills of Healthcare Contact Centre Agents is Key
Boosting Skills of Healthcare Contact Centre Agents is Key to Improving Patient Experiences and Outcomes, According…
Implementing AI in Contact Centres: Creating a Pathway to Success
With Gartner predicting that 80% of customer service departments will be utilising AI technologies to elevate…
Calabrio Acquires AI and Bot Analytics Company Wysdom
Calabrio Acquires AI and Bot Analytics Company Wysdom to Revolutionise the Customer Experience Calabrio, today announced their acquisition of Wysdom,…
State of the Contact Centre: The Agent of the Future
State of the Contact Centre: The Agent of the Future – Get Insights into the Influence…
New Calabrio Research: The Impact of AI on Contact Centre Agents
New Research from Calabrio: The Impact of AI on Contact Centre Agents Are Your Agents Ready…
The Great AI Paradox for Contact Centre Agents
The Great AI Paradox for Contact Centre Agents – Artificial Intelligence is on the rise and…
ONE Awards Winners Announced & Celebrated at Calabrio Customer Connect (C3)
ONE Awards Winners Announced and Celebrated Onstage at Calabrio Customer Connect (C3) Calabrio, the workforce performance…
Why AHTs Still Matter in Contact Centres: 5 Ways to Improve Them
Why AHTs Still Matter in Contact Centres – 5 Ways to Improve Them Average handle time…
State of the Contact Centre 2023 – Calabrio Annual Report
State of the Contact Centre 2023 – Calabrio Annual Report about emerging trends, challenges, and expectations…
Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide
Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Contact Centre Agent Management Industry…
A Common-Sense Approach to Employee Engagement
A Common-Sense Approach to Employee Engagement within the contact centre – The message from Dave Hoekstra…
Your Contact Centre’s Value Realisation Toolkit
Your Contact Centre’s Value Realisation Toolkit – Tech Transformation: Where to Start? Calabrio’s NEW Value Realisation…
Creating Flexible Contact Centre Teams
Contact centre agents today expect far higher levels of flexibility than ever before. Nick Brook at…
Ascensos Uses Calabrio ONE To Schedule 2,500 Contact Centre Agents
Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 contact centre agents and Save 375 Hours…
Calabrio Awarded Workforce Innovation of the Year
Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards Calabrio, the workforce…
The Contact Company Selects Calabrio to Power BPO Operations
Merseyside based contact centre with 1,500 people chooses technology to support ambitious growth plans Calabrio, the…