Zendesk Brings Power of Machine Learning to Customer Service

Zendesk Brings the Power of Machine Learning to Customer Service with Automatic Answers – Companies can…

Content Guru Sponsor European Contact Centre and Customer Service Awards 2016

Content Guru will renew its support of the European Contact Centre and Customer Service Awards (ECCCSA)…

Five Dangerous Misconceptions When Sharing Personal Data

Five dangerous misconceptions when sharing personal data – Cameron Ross is Director of Payments Strategy at…

Voice of the Customer is More than Just Feedback Surveys

Voice of the Customer is a hot topic at companies looking to become more customer-centric or…

Have Contact Centre Scripts Had Their Time?

Have Contact Centre Scripts Had Their Time? Scott Kendrick of CallMiner discusses the Pros and Cons…

Avarto Recruitment After BMW Group Contact Win

Avarto have announced plans to recruit 100 staff at their Slough based contact centre after securing…

First Contact Create Jobs at Newcastle Contact Centre

Newcastle outsource company First Contact Group have announced plans to create up to 500 jobs by…

Jabra Price Promotion Eases Public Sector IT Budgets

Audio and communications technology specialist Jabra has launched a promotion to support Public Sector organisations’ increasing…

Two Weeks To Enter Contact Centre & CS Awards

Two Weeks until entries close for 2016 European Contact Centre & Customer Service Awards Sabio, this…

Akixi Appoint Kay Setterfield as Operations Manager

Hosted Call Management & Call Reporting Services company Akixi have announced the appointment of Kay Setterfield…

Contact Centres From Multichannel To Omnichannel

Turning your contact centre from multichannel to omnichannel Today customers expect to be able to contact…

Chatbots: The next step in the evolution of contact centres

Chatbots are the next step in the evolution of contact centres according to Magnus Geverts of…

Unilever Select Webhelp to Deliver Customer Contact

Global customer experience and business process outsourcer, Webhelp, has been selected by international consumer goods giant Unilever,…

KYC Know your Customer – Anti-Money Laundering Regulations

KYC – Are your ‘Know Your Customer’ teams on the ball when it comes to Anti-Money…

Interactive Intelligence Hires New Chief Marketing Officer

Interactive Intelligence Hires New Chief Marketing Officer – New CMO Justin Helmig brings 19 years of…

Best Noise-Cancelling Headsets for a Loud Contact Centre?

What are the best noise-cancelling headsets for a loud call centre – Daniel Gniazdo of Jabra…

NICE Launch Omni-channel Recording Platform Engage 6.5

NICE Introduces First Truly Omni-channel Recording Platform with Engage 6.5 The latest release of NICE’s leading…

Aeriandi Expand Recording Products With Proxy Networks

Aeriandi Expands Scope of Secure Recording Products Through New Partnership with Proxy Networks Partnership will see…

Why your Customer Service should be 24/7 explains FMOutsource

Why your Customer Service should be 24/7 The traditional 9-5 opening hours no longer matches the…

error: Content Protected