Customer service in the retail banking sector has failed to improve over the past year, despite…
Category: – Contact Centre News
News from the UK contact centre industry
eg Operational Intelligence Delivers Benefits At Geoban Collections
eg operational intelligence delivers further benefits within Geoban Collections & Recoveries Geoban UK, a wholly owned…
Echo Managed Services Win Contact Centre Award
Echo Managed Services clinches coveted Outsourced Contact Centre of the Year award Echo Managed Services is…
Grass Roots Launch Tune Customer Experience Survey
Grass Roots and Questback launch Tune Customer Experience Survey Solution – An affordable and innovative customer…
VoiceSage Upgrades To The Big Data Level
Customer contact services leader software boosts its solution to better manage the large volumes of data…
Public Fundamentally Misunderstands Contact Centres YouGov Survey
Public Fundamentally Misunderstands Contact Centres, New YouGov Survey by Aquarium Software Shows There is a massive…
Zendesk Brings Power of Machine Learning to Customer Service
Zendesk Brings the Power of Machine Learning to Customer Service with Automatic Answers – Companies can…
Content Guru Sponsor European Contact Centre and Customer Service Awards 2016
Content Guru will renew its support of the European Contact Centre and Customer Service Awards (ECCCSA)…
Five Dangerous Misconceptions When Sharing Personal Data
Five dangerous misconceptions when sharing personal data – Cameron Ross is Director of Payments Strategy at…
Voice of the Customer is More than Just Feedback Surveys
Voice of the Customer is a hot topic at companies looking to become more customer-centric or…
Have Contact Centre Scripts Had Their Time?
Have Contact Centre Scripts Had Their Time? Scott Kendrick of CallMiner discusses the Pros and Cons…
Avarto Recruitment After BMW Group Contact Win
Avarto have announced plans to recruit 100 staff at their Slough based contact centre after securing…
First Contact Create Jobs at Newcastle Contact Centre
Newcastle outsource company First Contact Group have announced plans to create up to 500 jobs by…
Jabra Price Promotion Eases Public Sector IT Budgets
Audio and communications technology specialist Jabra has launched a promotion to support Public Sector organisations’ increasing…
Two Weeks To Enter Contact Centre & CS Awards
Two Weeks until entries close for 2016 European Contact Centre & Customer Service Awards Sabio, this…
Akixi Appoint Kay Setterfield as Operations Manager
Hosted Call Management & Call Reporting Services company Akixi have announced the appointment of Kay Setterfield…
Contact Centres From Multichannel To Omnichannel
Turning your contact centre from multichannel to omnichannel Today customers expect to be able to contact…
Chatbots: The next step in the evolution of contact centres
Chatbots are the next step in the evolution of contact centres according to Magnus Geverts of…