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Category: – Contact Centre News
News from the UK contact centre industry
Skills You didn’t Realise from Working in a Contact Centre
5 lifelong career skills you didn’t realise from working in a contact centre The way call…
Is Your Contact Centre Really Ready for Black Friday?
Are You REALLY Black Friday-Ready? Back Friday is here: it’s happening this very Friday. As with…
Eckoh Apple Pay Solution Wins Payment Innovation of the Year
Eckoh’s Apple Pay solution wins Payment Innovation of the Year Eckoh the global provider of secure…
Chatbots will Cut Energy Supplier Call Waiting Times
Let customers handle common queries on their own terms with self-service platforms to boost customer experience…
Automate your call volumes and Save 20% on Volumes
Customer service automation: How to automate up to 20% of your call volumes in 2018 The…
Aspect Software Brings Enhancements to Aspect® Via™ 17.1
– Release includes enhancements to omni-channel and operational capabilities, along with new cloud flexibility and security…
Lloyds Banking Group on Call For BBC Children in Need
Nearly 1,200 Lloyds Banking Group colleagues at call centres across the UK will be showing their…
What’s the Favoured Channel in the Contact Centre?
Providing consumer choice in a multi-generational marketplace The French expression plus ça change, plus c’est la…
It’s a call centre, Jim, but not as we know it…….
The human touch with the help of some robotics: how customer service is transforming By Guy…
Canine Contact Centre Reaches 1 millionth Call on the Dog and Bone
The Contact Centre for Dogs Trust, the UK’s largest dog welfare charity, has taken its one…
Noble Systems Issued 150th Patent for Contact Centre Technology
Noble Systems, a global leader in omnichannel contact centre technology solutions, announces the issuance of its…
KCOM Announce The Closure of Hull Contact Centre
KCOM, the Hull based telecommunications company, have announced that they are to close its Hull contact…
Teamwork makes the Dream Work according to Report
Teamwork makes the Dream Work – Employees more productive when working with friends, says new research…
Public Sector Outsourcing Spikes in Q3 2017
Government buyers account for 70 per cent of spend between July and September, according to the…
City Council puts Knowledge at Heart of Customer Service
Birmingham City Council puts knowledge at the heart of customer service with Eptica Enables faster, more…
Economy Secretary opens Carpeo Newport contact centre
Contact centre business, Carpeo, has celebrated the official opening of its latest facility, situated in Cleppa…
Webio Secure Place on Google Blackbox Connect Programme
Webio, The Conversational Middleware Company™ has been successful against 210 companies from 42 countries to secure…