NICE empowers Garanti Bank to improve customer service and build brand loyalty with its advanced analytics…
Category: – Contact Centre News
News from the UK contact centre industry
What are your investment priorities for 2018?
As part of Ember’s ongoing effort to help you shape your customer management strategies they have shared their latest investment priorities survey. Please help…
Safeguarding your Contact Centre against Employee Misconduct
Safeguarding your Contact Centre against employee misconduct – Jane Goodayle, Marketing Director, PCI Pal With the…
How Artificial Intelligence Could Change Your Contact Centre
How Artificial Intelligence could change your contact centre Thomas Rødseth at Puzzel looks at how, why…
Mobile Fraud Being Hampered By Lack of clarity Around Liability
Efforts to tackle mobile fraud are being hampered by a lack of clarity around liability, says…
Underwhelmed with Ineffective Legacy Contact Centre Tech?
Is your business leaving customers underwhelmed due to ineffective legacy call centre technology? Join Maintel &…
Skills You didn’t Realise from Working in a Contact Centre
5 lifelong career skills you didn’t realise from working in a contact centre The way call…
Is Your Contact Centre Really Ready for Black Friday?
Are You REALLY Black Friday-Ready? Back Friday is here: it’s happening this very Friday. As with…
Eckoh Apple Pay Solution Wins Payment Innovation of the Year
Eckoh’s Apple Pay solution wins Payment Innovation of the Year Eckoh the global provider of secure…
Chatbots will Cut Energy Supplier Call Waiting Times
Let customers handle common queries on their own terms with self-service platforms to boost customer experience…
Automate your call volumes and Save 20% on Volumes
Customer service automation: How to automate up to 20% of your call volumes in 2018 The…
Aspect Software Brings Enhancements to Aspect® Via™ 17.1
– Release includes enhancements to omni-channel and operational capabilities, along with new cloud flexibility and security…
Lloyds Banking Group on Call For BBC Children in Need
Nearly 1,200 Lloyds Banking Group colleagues at call centres across the UK will be showing their…
What’s the Favoured Channel in the Contact Centre?
Providing consumer choice in a multi-generational marketplace The French expression plus ça change, plus c’est la…
It’s a call centre, Jim, but not as we know it…….
The human touch with the help of some robotics: how customer service is transforming By Guy…
Canine Contact Centre Reaches 1 millionth Call on the Dog and Bone
The Contact Centre for Dogs Trust, the UK’s largest dog welfare charity, has taken its one…
Noble Systems Issued 150th Patent for Contact Centre Technology
Noble Systems, a global leader in omnichannel contact centre technology solutions, announces the issuance of its…
KCOM Announce The Closure of Hull Contact Centre
KCOM, the Hull based telecommunications company, have announced that they are to close its Hull contact…
Teamwork makes the Dream Work according to Report
Teamwork makes the Dream Work – Employees more productive when working with friends, says new research…