Outsourcer Ventrica opens second site in Southend breaking new ground in contact centre design – new…
Category: – Contact Centre News
News from the UK contact centre industry
Aeriandi Add Recognition to Suite of PCI Voice Services
Aeriandi Adds Automatic Speech Recognition to its Suite of PCI Compliant Voice Services Award-winning secure voice…
The Scary Truth of Customer Security in the Contact Centre
Facing up to the scary truth of customer security in contact centres Thomas Rodseth, VP of…
Serenova Acquires TelStrat to Accelerate Performance & Drive Engagement
Addition of workforce optimisation strengthens Serenova’s robust portfolio of contact centre solutions Serenova, the most globally…
Teleperformance Company of Year Award Contact Centre Industry
Teleperformance Wins Frost & Sullivan Company of the Year Award for the Contact Centre Industry in…
Aspect Software Appoints Tom Davies as Senior VP Cloud Operations
Aspect Software Appoints Tom Davies as Senior Vice President of Cloud Operations – Davies joins Aspect…
Dangers Standing still with Legacy Contact Centre Systems
Digital transformation and cloud migration are presenting unprecedented opportunities for contact centre performance. Equally, obsolescence in…
Your Customers Are Calling…. But Who’s Answering?
Your Customers Are Calling…. But Who’s Answering? asks Holger Reisinger of Jabra With consumers now firmly…
Content Guru Gartner Magic Quadrant for Contact Centre as a Service
Content Guru Positioned as a Challenger in the 2017 Gartner Magic Quadrant for Contact Centre as…
What is a Contact Centre? Facts vs Myths
What is a contact centre? Facts vs Myths – Gemma Harding CallCare247 Contact centres have a…
Calabrio Appoints EMEA General Manager to Spearhead Regional Growth
Calabrio Senior Appointment: Kris McKenzie brings two decades of enterprise SaaS technology expertise to further Calabrio’s…
Firstsource Solutions Win Gold at Global Sourcing Awards
Firstsource Solutions wins gold at the Global Sourcing Association Awards Firstsource Solutions, the UK’s customer experience…
TeleTech Expands EMEA Operation as CX Demand Grows
TeleTech expands its EMEA operation with UK senior executive appointments as Customer Experience (CX) demand grows…
Puzzel Ramps Up Outbound Dialler Functionality
Puzzel ramps up outbound dialler functionality – Latest release of cloud contact centre solution helps companies…
RevolutionCloud Revolutionises How Contact Centres Use technology
RevolutionCloud revolutionises how contact centres acquire and use technology SVL Business Solutions, the UK’s most experienced…
Avoid Customer Churn with Cloud-Native Contact Centres
Avoid Customer Churn and Increase Revenues with Cloud-native Contact Centres – Frost & Sullivan whitepaper finds…
Almost 1 in 7 companies still without a plan for GDPR
Latest DMA research reveals increase in preparedness, but a concerning minority of companies seemingly without a…
Spark Response Wins Major Sporting Contract
Spark Response Wins Major Sporting Contract to provide outsource customer service for major sporting events. Successful…
Kura Secures Key Relationship With Crown Commercial Service
Kura secures key relationship with Crown Commercial Service with plans to expand Sefton employee base •…