Teleopti’s new online calculators help companies see staff and cost benefits of Workforce Management tools WFM…
Category: – Industry News
Industry news from the UK contact centre industry
Four Outsourcing Myths Quashed by Arvato
Four outsourcing myths quashed: Why a partnership approach can help brands deliver exceptional customer experience Fraser…
The Contact Centre from an Advisor’s Perspective
Kura and Inisoft recently teamed up with CCA Global to understand the challenges front-end advisors face and…
The 2017-18 UK Contact Centre Decision-Makers Guide
The 15th edition of “The UK Contact Centre Decision-Makers’ Guide” – the UK’s largest study of…
Noble Systems Receives Frost & Sullivan Award
Noble Systems Receives Frost & Sullivan’s Market Share Leadership Award for Fifth Consecutive Year Customer contact…
Leadership Crisis Within the Contact Centre Industry?
New research points to a potential leadership crisis within the contact centre industry. * New report…
ECCCSAs Prove Position as Biggest Contact Centre Awards
• Over 1,000 people will be at the ECCCSA Awards Dinner • The ECCCSAs are the…
Claim your FREE Storacall ‘Guide to Call Recording’
To help demystify the subject, a twenty-page booklet entitled ‘Guide to Call Recording’ is available from…
Empower your teams with the right headset solution
Get best-selling headsets from Jabra Empower your teams with the right headset solution Teams holding customer…
Puzzel How to Reduce Costs in the Contact Centre
Seven reasons why it pays to invest in cloud-based technology in contact centres, Thomas Rødseth of…
Work to be done Before UK SMEs Fully Prepared for GDPR
Much work still to be done before UK SMEs fully prepared for GDPR according to Close…
Education & Training Appoint Echo to Improve CX
Society for Education and Training appoints Echo to improve online customer service The Society for Education…
Top 10 tips How to Improve Contact Centre Performance
Top 10 tips on How to Improve Contact Centre Performance and Customer Experience – VoiceSage Customer…
Discover How To Unlock The True Power of Conversation
Jabra believe that technology should adapt to people, not the other way round. Empowering people with…
BT Contact Centre Newcastle Recruits on its 20th Anniversary
BT contact centre in Gosforth Business Park Newcastle celebrated its 20th anniversary with the announcement of…
VoiceSage Helps Express Gifts Deliver Customer Satisfaction
Helps retailer gather valuable customer intelligence, resolve credit issues and improve contact centre responsiveness Home shopping…
Outsourced Contact Centres: 7 challenges and solutions
Outsourced contact centres: 7 challenges and solutions – Nick Brook at Teleopti explores the challenges faced…
Webinar: Put a Stop to Fraud with Aspect Verify
Aspect Verify has been helping businesses facilitate secure, frictionless transactions for years, resulting in huge fraud…
NICE: Be a Quality Management Superhero
Be a Quality Management Superhero Arm yourself with an upgrade to NICE Quality Central and lead…