What are the 5 Top Contact Centre Trends of 2019?

The 5 Top Contact Centre Trends in 2019 Todd Carthothers, VP of Sales & Marketing from…

Can Good Customer Service Ever Be Scripted?

Contact Centre scripting isn’t the most talked about customer service topic, nor the most alluring, but…

GDPR – 3 Steps to Contact Centre Compliance

What happens next? 3 Steps to contact centre compliance Rob Crutchington at Encoded looks at the…

Business Systems Awarded Place on G-Cloud 11

Business Systems Awarded Place on G-Cloud 11 Framework Business Systems, a leader in voice recording and…

Artificial Intelligence The Evolution of the Personal Touch

AI: The next evolution of the personal touch Sandra Schroeter, International Head, Customer Engagement Technologies, LogMeIn…

Noble Systems | CXS | Customer Experience Summit

Noble Systems |CXS |Customer Experience Summit London The Event of the Year, An Unbeatable Price Held…

Aspect Announces Infinity Programme for Aspect Unified IP

Aspect Software Announces New Infinity Program for Aspect Unified IP – Programme commits additional support and…

Customer Complaints: A valuable Window into Your Service

Customer complaints: a valuable window into your service suggests Monica Mackintosh of contact centre outsorce company,…

Contact Centre Leaders Confident in Artificial Intelligence

Contact centre leaders confident in artrificial intelligence’s role in delivering exceptional customer service experiences NICE inContact…

Highways England Contact Centre – All in a days work

All in a day’s work for problem-solvers at Highways England Contact Centre Reuniting a concert violinist…

Leeds Council select Sabio’s Customer Satisfaction Solution

Leeds City Council selects Sabio to provide real-time customer satisfaction survey solution –  Automated post call…

Ocado Announce Opening of New Contact Centre

Online grocery firm Ocado have announced the creation of 300 jobs in Sunderland with the opening…

5 Point Plan for Super-Connected CX Experience

5 Point Plan for Super-Connected CX – Digitalisation is a double-edged sword. While it makes life…

Zendesk Benchmark Reports on Biggest Gaps in CX

New research shows fast growing small businesses and midsize companies are 40 to 60 percent more…

CardEasy confirmed on G-Cloud 11 Digital Marketplace

CardEasy ‘keypad payment by phone’, Syntec’s secure payment service for contact centres, has been confirmed as…

Indie Campers Drives Improved CX with Talkdesk

Indie Campers Drives Improved Customer Experience with Talkdesk and Salesforce Indie Campers, one of Europe’s largest…

Webinar: Contact Centre Benchmarking & Service Trends

New research reveals contact centre benchmarking stats and service trends A contact centre’s success ultimately hinges…

NICE Leader in Real Time Authentication & Fraud Prevention

NICE Named Leader in Real Time Authentication and Fraud Prevention by Top Analyst Firm NICE recognised…

RBS Contact Centre Closure Branded Deplorable by Unite

RBS closure of their contact centre in Southampton is branded as “deplorable” by Trade Union Unite…

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