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Category: – Industry News
Industry news from the UK contact centre industry
Aspect Announces Infinity Programme for Aspect Unified IP
Aspect Software Announces New Infinity Program for Aspect Unified IP – Programme commits additional support and…
Customer Complaints: A valuable Window into Your Service
Customer complaints: a valuable window into your service suggests Monica Mackintosh of contact centre outsorce company,…
Contact Centre Leaders Confident in Artificial Intelligence
Contact centre leaders confident in artrificial intelligence’s role in delivering exceptional customer service experiences NICE inContact…
Highways England Contact Centre – All in a days work
All in a day’s work for problem-solvers at Highways England Contact Centre Reuniting a concert violinist…
Leeds Council select Sabio’s Customer Satisfaction Solution
Leeds City Council selects Sabio to provide real-time customer satisfaction survey solution – Automated post call…
Ocado Announce Opening of New Contact Centre
Online grocery firm Ocado have announced the creation of 300 jobs in Sunderland with the opening…
5 Point Plan for Super-Connected CX Experience
5 Point Plan for Super-Connected CX – Digitalisation is a double-edged sword. While it makes life…
Zendesk Benchmark Reports on Biggest Gaps in CX
New research shows fast growing small businesses and midsize companies are 40 to 60 percent more…
CardEasy confirmed on G-Cloud 11 Digital Marketplace
CardEasy ‘keypad payment by phone’, Syntec’s secure payment service for contact centres, has been confirmed as…
Indie Campers Drives Improved CX with Talkdesk
Indie Campers Drives Improved Customer Experience with Talkdesk and Salesforce Indie Campers, one of Europe’s largest…
Webinar: Contact Centre Benchmarking & Service Trends
New research reveals contact centre benchmarking stats and service trends A contact centre’s success ultimately hinges…
NICE Leader in Real Time Authentication & Fraud Prevention
NICE Named Leader in Real Time Authentication and Fraud Prevention by Top Analyst Firm NICE recognised…
RBS Contact Centre Closure Branded Deplorable by Unite
RBS closure of their contact centre in Southampton is branded as “deplorable” by Trade Union Unite…
Take Part in UK Contact Centre Decision-Makers Guide
Take Part in The UK Contact Centre Decision-Makers’ Guide compiled and researched by ContactBabel With insights…
ECCCSA Breaks Records – More Nominations than Ever!
ECCCSA breaks records with more nominations than ever before! – Nominations for an ECCCSA increase by…
5G will Transform CX and Role of Contact Centre Agents
The Human Benefit of 5G – How 5G will transform the customer experience and the role…
How to Test New AI Tech in your Contact Centre – Part 2
How to test new AI technology in your contact centre – (part 2) Henry Jinman from…
How to Test AI Technology in your Contact Centre
How to test AI technology in your contact centre – Henry Jinman from EBI.AI looks at…