The Onward March to Flexible Working – How Contact Centres Can Benefit by Jeremy Payne, VP…
Category: – Industry News
Industry news from the UK contact centre industry
Agents Prepare To Work In Automated Contact Centres
Contact Centre Agents Prepare To Work In Automated Contact Centre Of The Future Almost two thirds…
Solving the Puzzle of the Call Recording Maze
Solving the Puzzle of the Call Recording Maze Richard Mill from Business Systems looks at how…
Weekendesk Reserves Talkdesk for Cloud Contact Centre Solutions
Talkdesk to improve customer experience for Weekendesk by boosting contact centre efficiency through seamless Salesforce integration,…
Halfords Partner with 8×8 for Superior Customer Service
VHalfords Partners with 8×8 to Deliver Superior Customer Service – Leading British Retailer Selects 8×8 X…
Get Connected – Welcome to the Hybrid Workforce
Get Connected 2019 – Welcome to the Hybrid Workforce – Humans and Technology working together Welcome…
PPI Company Sheds 130 Jobs at Contact Centre
We Fight Any Claim, part of the We Plan Group, are shedding 130 jobs at its…
NICE Announce Contact Centre Conference Dates
NICE announce Autumn Contact Centre Conference dates; Personal Connections Elevated with Analytics on Thursday 19th September…
Injixo Contact Centre WFM Benchmark Report
The Current State of Workforce Management in the Global Contact Centre Landscape injixo 2019 Contact Centre…
7 Key Reasons to Outsource your Contact Centre
Contact centres are an essential part of any business that wants to deliver an unrivalled customer…
Motability Announce Details of Second Contact Centre
Motability Operations has confirmed that the company is creating up to 80 new jobs as Edinburgh…
EC opens 250-seat Contact Centre in Sheffield
EC Outsourcing have opened a contact centre in Sheffield which could bring up to 250 new…
5 Ways to Strike the Right Balance in Contact Centres
5 Ways to strike the right balance: Occupancy and Shrinkage In the race to maximise productive…
Eckoh’s Secure Payment Solutions Shortlisted for Awards
Eckoh, the global provider of Secure Payment products and Customer Engagement solutions, has been shortlisted for…
Your Six Step Plan to Robot-Powered Productivity
Your Six Step Plan to Robot-Powered Productivity – Business Systems’ Richard Mill discusses how contact centre…
Noble Systems to Host 2019 SNUG Conference
Noble Systems, global leader in omnichannel contact centre technology solutions, will host its 2019 Select Noble…
Poor CX Prevents Citizens accessing Vital Information
Poor customer service prevents UK citizens accessing vital information from councils Over a third (37%) of…
4net & Welsh Public Sector Collaborate Across Local Government
Connecting Wales – 4net and Welsh public sector working together to support collaboration across local government…
Ascensos Improve Young People’s Job Prospects
Ascensos partners with DWP to improve job prospects of Isle of Wight’s young people A programme…