Aeriandi Whitepaper – Archive Call Recording – Do you know where your data is and what…
Category: – White Papers
Is Robotics the right choice for you? asks eg solutions
Is Robotics the right choice for you? Asks eg solutions “Robots are going to take away…
Are you listening to your customers and agents?
Are you listening to your customers and agents? Find out how listening to both customers and…
How Interaction Analytics Can Reduce Agent Attrition
Understanding How Interaction Analytics Can Reduce Agent Attrition The typical contact centre agent interacts with current…
Voice Biometric Technologies – Sabio White Paper
How the latest voice biometric technologies successfully balance security needs while still enabling a high quality…
Enhancing Employee Engagement Strategy In The Contact Centre
Enhancing Your Employee Engagement Strategy In The Contact Centre – free white paper Companies spend over…
Contact Centre Managers Reluctant to pay over the phone!
Even Contact Centre Managers are reluctant to pay over the phone, reveals a new survey! New…
Why an Intelligent Call Strategy is Essential in Telemarketing
Find out why Intelligent Call Strategy is Essential in Telemarketing – Noble Systems have published a…
Guidelines for contact centres dealing with vulnerable consumers
White Paper: Guidelines for contact centres dealing with vulnerable consumers The DMA’s Contact Centres & Telemarketing…
Making Business Sense of the Voice of the Customer
Making Business Sense of the Voice of the Customer – Helen Murray Chief Customer Solutions Officer…
Sabio White Paper: Customer Contact Technology Trends 2015
White Paper: Customer Contact Technology Trends 2015 – Transforming contact centre performance by taking advantage of…
How to Improve Customer Contact Performance and Deliver Great Customer
Customer engagement in today’s multi-channel environment is challenging and sometimes considered complex, but it really doesn’t…
The ‘customer hangout’ is the contact centre of the future
The ‘customer hangout’ is the contact centre of the future Syntec’s ‘cloud-gazing’ white paper researches the…
Why Focus on the Customer Journey?
As today’s consumers use more channels and more touchpoints to engage with your company, there’s been…
Intelligent Digital Engagement – The key to taking advantage of Sales Abandonment
Customer Experience online is a topic which many companies approach from a basic angle. Providing an…
How Mobile is Transforming Enterprise Customer Experience
Every day more and more business processes are being transformed by mobile. Shopping, purchasing and fulfilment.…
Tripudio Cloud Based IP Telephony Whitepaper Now Available
Tripudio Cloud Based IP Telephony Whitepaper Every business, start-up or enterprise, is challenged with increasingly changing…