New research highlights critical considerations when selecting partners for contact centre transformation. The latest research released…
Category: – Downloads
Navigating Change: 5 Key Contact Centre Trends
Navigating Change: 5 Key Contact Centre Trends – Free Report Download from Enghouse Interactive The latest…
Infobip launches Conversational Everything Blueprint
Infobip launches Conversational Everything Blueprint to help brands meet evolving customer preferences and the growing popularity…
UK Contact Centre Decision-Makers’ Guide
UK Contact Centre Decision-Makers’ Guide – The 2023 annual ContactBabel Guide sponsored by Odigo If you…
Does Your Contact Centre Tech Measure Up?
Does Your Contact Centre Tech Measure Up? – Industry report shows why workforce engagement management matters…
Say Goodbye to Contact Centre Agent Notes
Are your contact centre agents writing manual summaries after every interaction? The notes which contact centre…
CallMiner: Your 2023 CX Predictions Report – Download NOW
Your 2023 CX Predictions Report for contact centres from CallMiner Download NOW Forrester foresees this year…
The Future of Retail Customer Service: Interactive & Unified
The Future of Retail Customer Service: Interactive and unified – Download the Talkdesk Contact Centre Report…
Are you Ready to Build a Team of Agent Brand Guardians?
Practise building a team of contact centre agent brand guardians Learn how to power up customer…
How to Reduce Agent Errors in your Contact Centre by 30%
How to Reduce Agent Errors in your Contact Centre by 30% – Discover why organisations including…
Why and How to Drive Strategic Growth through the Contact Centre
Why and how to drive strategic growth through the contact centre – Download the Talkdesk playbook.…
Calls Fail Due To Contact Centre Background Noise
Almost half of customer service calls fail due to contact centre background noise – Nearly half…
CX Landscape Study: 58% of CX Depts Don’t Align with…
NEW Global CX Landscape Study: 58% of CX Depts Don’t Align with… Not all research studies…
Consumers Judge Brands Based on their Customer Service
New Calabrio Research: Consumers Judge Brands Based on their Customer Service Experience, but Brands are not…
How to make your Hybrid Workforce PCI Compliant
How to make your hybrid workforce PCI compliant – empowering contact centre agents to work from…
The Hidden Costs of Contact Centre Licencing
The Hidden Costs of Contact Centre Licencing – Traditional perpetual licence? Flexible subscription-based model? What’s the…
Odigo Download: How to Make the Most of Contact Centre Data
How to make the most of contact centre data – An Odigo practical guide – Free…
The Future of Customer Experience: Invisible & Seamless Personalisation
The Future of Customer Experience: Invisible and Seamless Personalisation – A Frost & Sullivan white paper…
Workforce Wellbeing Recovery Toolkit for the Contact Centre
Workforce Wellbeing Recovery Toolkit for Contact Centres – Practical strategies & resources from Calabrio to turn…