Altocloud White Paper: Analyzing and Shaping Customer Journeys When you can anticipate customer needs, you can…
Category: – Downloads
The European Contact Centre Decision Makers’ Guide
The European Contact Centre Decision Makers’ Guide “The European Contact Centre Decision Makers’ Guide” is a…
ttec eBook: Don’t Fear Bots in Your Contact Centre
EBook Download – Don’t Fear Bots in Your Contact Centre For most industries, it’s not a…
8 Top Tips to Make Self-Service a Success
Self-service is growing and has a far greater role to play than simply reducing the number…
Agents Have Difficulty Getting through to Management
A study by KURA of frontline contact centre agents has highlighted their extraordinary difficulty in getting…
How Contact Centres Can Recruit & Retain Agents
New guide explains how contact centres can recruit and retain talented agents A new insight guide…
ContactBabel: The 2018 UK CX Decision-Makers Guide
The 2018 UK CX Decision-Makers Guide is based on hundreds of surveys with UK organisations, and…
Consumers Demand Better & More Detailed Answers from Brands
UK consumers demand better, more detailed answers from brands – or they’ll move to rivals 94%…
Move Your Contact Centre to the Cloud with Confidence
Genesys eBook: Move your contact centre to the Cloud with Confidence If you are considering the…
The Inner Circle Guide To Cloud-Based Contact Centre Solutions
The Inner Circle Guide To Cloud-Based Contact Centre Solutions The Cirrus Sponsored Inner Circle Guides are…
Improving Customer Experience & NPS Through Quality Assessment
Scorebuddy ebook Download – Improving Customer Experience & NPS Through Quality Assessment – Measuring call cente…
KURA White Paper: The Future Workforce – Leaders are you Listening?
Kura and Inisoft are pleased to offer you a complimentary copy of their new white paper…
Download: PCI Compliant Contact Centres Maximising Efficiency
There is a common misconception that increased data security measures can often come at the expense…
Inner Circle Guide to Cloud-based Contact Centre Solutions
Use of cloud-based contact centre applications doubled since 2015 Cloud call routing, call recording, IVR, outbound…
Syntec – A Guide To PCI DSS in The Contact Centre
This eBook is a collection of blogs from Syntec’s website since 2014 and provides a comprehensive…
Steps to Omnichannel Self-Service: Make it Personal
7 Steps to Omnichannel Self-Service: Make it Personal – Automation plays a vital role in enabling…
The Truth About Cloud in Small Contact Centres
The Truth About Cloud in Small Contact Centres – Free Download What if the cloud could…
The 2018 UK & US Customer Experience Decision-Makers’ Guides
The 2018 UK & US Customer Experience Decision-Makers’ Guides – ContactBabel The 2018 CX Decision-Makers’ Guides…
Free Download: 3 Critical Issues Facing Contact Centres Today
3 Critical issues facing contact centres today and how to overcome them – Thomas Rødseth reviews Puzzel’s…