With UK consumers spending an estimated 375m hours shopping online last December, 17m of those on…
Category: – Customer Service/Experience
UK consumers rate financial services providers as the worst for customer service
Financial services providers have been rated the worst for offering the highest standards of customer service,…
The Future of Customer Service 2013
The CCA Kcom ‘Future of Customer Service’ report 2013 marks the third year this authoritative research…