Cloud Formations in the Contact Centre – Danny Singer, CEO, Noetica dispells the myths surrounding the…
Category: – Cloud
94% of Organisations Recognise Importance of Cloud
94% of organisations recognise the importance of cloud in improving customer experience, says Aspect Software research…
Business Systems Gain G-Cloud 10 Certification
Business Systems Gain G-Cloud 10 Certification Helping Boost UK Public Sector Move to the Cloud Business…
Electricity North West Supercharges Customer Contact
Electricity North West Supercharges Customer Contact with storm® Electricity North West has signed a new contract…
Optimising Workforce is being open to the Power of Cloud
Optimising the workforce is about being open to the power of cloud technology, says Stephen Ball,…
ContentGuru Named G-Cloud 10 Approved Supplier
The Crown Commercial Service (CCS) has awarded Content Guru a place on the G-Cloud 10 framework…
Abbreviated Truth About Cloud in Small Contact Centres
The cloud presents amazing opportunities for small businesses. It allows them to focus on the business,…
NICE inContact CXone Wins at Global Contact Centre Awards
NICE inContact CXone Named Best New Technology Solution by ICMI Global Contact Centre Awards NICE inContact…
NICE CXone Ranks 1st in Contact Centre in Cloud Report
NICE inContact CXone Ranks First in 2018 Contact Centre in the Cloud Report from Ventana Research…
Content Guru Scores Top Marks in New Education Framework
UK-based customer engagement technology leader, Content Guru, has been enlisted into the new Education Framework, where…
Content Guru Ranked in Ventana Cloud Contact Centre Index
Content Guru Ranked in 2018 Ventana Research Cloud Contact Centre Index Cloud contact centre and customer…
Aspect Ranked Top for Contact Centres in the Cloud
Aspect Software ranked at top of Ventana Research’s 2018 Value Index for Contact Centres in the…
Cloud is Key for the Future of Contact Centres
Cloud is key for the future of contact centres according to Sarah Quennell of Aspect Software…
Aspect Software Wins Security Solution Gold at UK Cloud Awards
Aspect Software wins Security Solution of the Year for Verify at 2018 UK Cloud Awards Aspect…
8×8 Buy MarianaIQ to Strengthen AI Capabilities
8×8, Inc. a leading provider of cloud phone, meeting, collaboration and contact centre solutions, have announced…
Ways to Optimise Your Contact Centre with Cloud Technology
5 ways to optimise and enhance your contact centre with cloud technology – Paul Jarman, CEO,…
NICE inContact Empowers Contact Centres with CXone
NICE inContact Empowers Companies in Europe to Provide Exceptional Customer Experience with CXone NICE inContact CXone…
Benefits of Systems Integration with Cloud Contact Centre
The Benefits of Systems Integration with Cloud Contact Centre Solutions Colin Hay at Puzzel explores the…
What Lies Behind Your Contact Centre Payment Solution?
Robert Crutchington at Encoded takes a look under the bonnet of payments in contact centres and…