Fire Safety Leader Extinguishes Customer Service Woes with Sabio’s AI-Powered Analysis Solution Churches Fire & Security,…
Category: – Company Info
Customer Experience in the Contact Centre Needs a Reality Check
Why Customer Experience in the Contact Centre Needs a Reality Check in 2025 Stuart Dorman, Chief…
Ventrica – The Future of Customer Experience: Trends Shaping 2025
As we stand at the threshold of 2025, the landscape of customer experience (CX) is undergoing…
The future of customer service: AI’s impact on contact centre agents
Ventrica’s Ray Biggs says “AI is not here to replace agents; it’s here to elevate their…
Sabio Secures Position in Global Sustainability Rankings
Sabio Secures Position in Global Sustainability Rankings; Re-Affirming Green Tech Leadership Leading CX solutions provider achieves…
Jabra is extending Meeting Room Audio with new Speak2 75
Jabra is extending meeting room audio with new Speak2 75 linking feature to double the audio…
UK National Contact Centre Awards 2025 Close in just one month
The nominations for the UK National Contact Centre Awards 2025 close in just one month at…
Contact Centre Trends to Watch in 2025
Contact Centre Trends to Watch in 2025: A Transformative Year Ahead As we head into 2025…
Calabrio Transforms Mersey Care’s Mental Health Crisis Services
Calabrio Transforms Mersey Care’s Mental Health Crisis Services Background Mersey Care NHS Foundation Trust is one…
Jabra Unveils New Perform 75, the Purpose-Built Headset
Jabra unveils new Perform 75, the purpose-built headset for retail shiftwork to boost collaboration and productivity…
PCI Compliance: Is Your Digital Customer Experience Paying the Price?
The Hidden Cost of PCI Compliance: Is Your Digital Customer Experience Paying the Price? Ben Le…
Two-Thirds of CX Professionals Already Harnessing AI
Two-Thirds of CX Professionals Already Harnessing AI, More to Join in 2025 Despite Predicted Hesitancy according…
Puzzel – New Survey Reveals Top 2025 Contact Centre Trends
New survey from Puzzel reveals top 2025 trends: 65% of CX leaders see AI as essential…
Cirrus granted Royal Warrant by His Majesty King Charles III
Cirrus, the leading provider of contact centre software, is proud to announce it has been granted…
Britannic Restores Customer Trust in Business Communications
Britannic Restores Customer Trust in Business Communications – Tackling Fraud, Spam, and Engagement Challenges for UK…
Content Guru & NHS England Shortlisted for 2025 HSJ Partnership Award
Content Guru and NHS England, London Region Shortlisted for the 2025 HSJ Partnership Awards Content Guru,…
Supporting Leeds Building Society with Colleague Engagement
Supporting Leeds Building Society with Colleague Engagement through the contact centre The Challenge – With heavily…
Calabrio Continues AI Innovation with Acquisition of Echo AI
Calabrio Continues to Accelerate AI Innovation with Acquisition of Echo AI Integration of Echo AI Advances…
How Artificial Intelligence Will Transform Workforce Planning in the Future
WFM and AI: How Artificial Intelligence Will Transform Contact Centre Workforce Planning in the Future Jim…