New CallMiner Customer Experience Solution Pack Speeds CX Insight from Unsolicited Feedback Speech Analytics Voice of…
Category: – Products
Nuance Reinvents Agent AI for the Contact Centre
Nuance Reinvents Agent AI for the Contact Centre – Proven technology brings real-time insights to human…
Talkdesk Amplifies Innovation for Enterprise Contact Centres
Talkdesk Amplifies Experience Innovation for Enterprise Contact Centres Talkdesk Winter 19 release empowers enterprise contact centres…
Sytel & Afiniti Bring AI Products to Contact Centres
Sytel and Afiniti Partner to Bring World-leading AI Products to the Contact Centre to Enhance Agent…
NICE Revolutionise IVR Optimisation with Advanced AI
NICE Revolutionises IVR Optimisation with Advanced Artificial Intelligence – New version of NICE IVRO allows advanced…
NICE Unveils Enhanced Contact Centre Strategic Planner
NICE Unveils Enhanced Strategic Planner, Unleashing the Power of AI Based Long-Term Planning in the contact…
Clarabridge Record Growth in the Contact Centre
Clarabridge Closes 2018 With Record Growth in the Contact Centre Award-winning Customer Experience Management Company Cites…
Altitude Unveil App Marketplace: Xperience Hub
Altitude Software unveils its applications marketplace: Altitude Xperience Hub Altitude Software enables a fast and simple…
Ultracomms Answer Machine Detection European Patent
Contact centre technology specialist Ultracomms has been awarded a European patent for its pioneering answer machine…
8×8 New Capabilities for X Series Contact Centre Solution
8×8 Launch New Capabilities for X Series Cloud Communications and Contact Centre Solution 8×8, a leading…
NICE Announces New Generation of Employee Engagement
NICE Announces New Generation of Employee Engagement with Back Office Proficiency Essentials First of its kind…
RMG Networks reimagines the SYMON Brand
RMG Networks (RMG), global leader in technology-driven visual communications is bringing back the SYMON™ brand with…
Aspect Announce Integration of WFM & Amazon Connect
Aspect Software announces integration between Aspect® Contact Centre Workforce Management™ and Amazon Connect – Integration brings…
Aspect Software Announces Latest Releases to Aspect Via
Aspect Software Announces Aspect Via 18.1 with Smarter Omni-channel Automation, Streamlined Performance Insights, Improved Employee Engagement,…
NICE Unveils Journey Excellence Score Measuring Omnichannel CX
NICE Unveils Journey Excellence Score, the First Metric Measuring Omnichannel Customer Experiences NICE have announced the…
Puzzel Agent App for Omni-Channel Customer Service
Puzzel announces new agent application for a connected omni-channel customer service Latest release of Puzzel’s cloud…
Jabra Launch Engage 50, Professional Digital Contact Centre Headset
Jabra launches Engage 50, a professional digital corded contact centre headset for better-sounding calls – With…
U-WFM Announce Next Generation of Cloud WFM for Contact Centres
U-WFM announces the Next Generation of Cloud Workforce Management for Contact Centres Powerful, easy-to-use and affordable…
npower to use Apple Business Chat for Contact Centre Agents
IMImobile announces npower as first Apple Business Chat client in the UK – npower to use…