Jabra announces Microsoft Teams integration with the Speak 710 conference speaker and new professional true wireless…
Category: – Products
Noise problems in your contact centre?
Does this apply to your contact centre? For additional information on Oscar Acoustic’svisit their Website or…
Infinity CSS Launch Pay-as-you-go Pricing Model
Infinity CCS today announces their new pay-as-you-go pricing model for contact centres that removes the need…
Teleopti Receives Patent for Chat Staffing Algorithm
Chat staffing algorithm continues thought leadership and innovation on best practices for omnichannel customer service planning…
IFS Customer Engagement: Enhancements to intelligentResponse
IFS Customer Engagement Announce Enhancements to their Leading AI & Virtual Assistance Solution – intelligentResponse At…
Zendesk Launches Integration of WhatsApp Business Solution
Zendesk, Inc. have announced an integration with WhatsApp that allows businesses to manage customer service interactions…
Three Ways to Leverage Workforce Management & Drive ROI
When properly utilized, few contact centre software platforms can outperform Workforce Management in terms of ROI…
CallMiner Introduce Consolidated Platform for Contact Centres
CallMiner Introduces Consolidated Platform for Real-Time and After-Contact Customer Engagement with New Analytics Modules New interaction…
Pindrop Unveils Risk-Based Authentication System For Call Centres
Pindrop, the pioneer in voice security and authentication, today announced Pindrop® Express, a risk-based authentication solution…
Liquid Voice Adds Real-Time Voice Analytics For Contact Centres
Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate…
Sytel Launch AI Contact Centre Dialer
With immediate effect, Sytel announces the availability of the Sytel AI contact centre Dialer. The product…
NICE Robotic Automation Unveils Innovative AI
NICE Robotic Automation Unveils Innovative AI Based Automation Finder to Lead Enterprises Towards Successful RPA Deployments…
CallMiner Announces Eureka Coach to Provide Contact Centre Optimisation
CallMiner Announces Eureka Coach to Provide Contact Center Optimization with Continuous Insight and Closed-Loop Case Management…
Jabra Launches Engage – The Business Headset
Jabra launches Engage – the business headset engineered for ultimate call satisfaction and security Noise-cancelling microphones,…
NICE Announces Adaptive Workforce Optimisation 2.0 to Drive Employee Engagement
NICE Announces Adaptive Workforce Optimization 2.0 to Drive Employee Engagement Through Innovative Personalisation Cloud native solution…
Serenova Engagement Solution Empowers the Contact Centre
Leading CCaaS vendor partners with Clearview to bridge the gap between data analytics and business intelligence…
NICE Introduces NEVA, World’s First Robotic Virtual Attendant
NICE Introduces NEVA, The World’s First Robotic Virtual Attendant for Employees, Delivering Intelligent, Real-Time Support Across…
Liquid Voice Expands Portfolio with Voice Analytics
Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate…
Teleopti Empowers WFM Software with Artificial Intelligence
Teleopti, a global leader in workforce management (WFM) solutions, today launched the first of many functionalities…