Talkdesk Announces Launch of Talkdesk Agent Assist

Talkdesk announces Launch of Talkdesk Agent Assist Talkdesk, the cloud contact centre for innovative enterprises announced…

Drive Efficiency with Call Centre Reporting & Analytics

Aspect Via: Powerful Reporting & Analytics Drive Efficiency and Service Improvements Using Advanced Call Centre Reporting…

Teleopti Reimagines WFM with Grant the Chatbot

Teleopti Reimagines Workforce Management with Launch of Grant the Chatbot Developed with Microsoft Artificial Intelligence (AI)…

Clarabridge Unveils New Customer Experience Innovations

Clarabridge Unveils New Customer Experience Innovations to Drive Digital Engagement Advanced, AI-powered technology enables the world’s…

NICE CXone Adds Artificial Intelligence Capabilities

NICE inContact CXone Spring 2019 Release Adds End-to-End Artificial Intelligence (AI) Capabilities NICE inContact have announced…

Edenred Launch SaaS Based Incentives Platform

New Incentive platform from Edenred  UK powers up sales, channel sales and customer service performance Today,…

Jabra Launches New Q2 Cashback Promotion

Jabra launches new Q2 cashback promotion – Offers on professional contact centre headsets and speakerphones to…

Jabra launch Evolve 65e – 2nd Generation of Wireless Earbuds

Jabra launches the Evolve 65e – second generation of wireless earbuds with UC-certification for professional sound…

CallMiner Eureka Visualize for Contact Centres

CallMiner Visualise Powered by Tableau® Enriches Speech Analytics Insight with Graphical Impact Explore, discover and visually…

Unlocking Conversations With AI Speech Analytics

8×8 Unlocks Business Insights From Every Conversation With AI-Based Speech Analytics for the Entire Organisation 8×8…

Serenova Strong Market Traction with Quality Management

Serenova, a leading contact centre-as-a-service (CCaaS) and workforce optimisation (WFO) provider, is experiencing significant industry adoption…

CallMiner Launch Customer Experience Solution

New CallMiner Customer Experience Solution Pack Speeds CX Insight from Unsolicited Feedback Speech Analytics Voice of…

Nuance Reinvents Agent AI for the Contact Centre

Nuance Reinvents Agent AI for the Contact Centre – Proven technology brings real-time insights to human…

Talkdesk Amplifies Innovation for Enterprise Contact Centres

Talkdesk Amplifies Experience Innovation for Enterprise Contact Centres Talkdesk Winter 19 release empowers enterprise contact centres…

Sytel & Afiniti Bring AI Products to Contact Centres

Sytel and Afiniti Partner to Bring World-leading AI Products to the Contact Centre to Enhance Agent…

NICE Revolutionise IVR Optimisation with Advanced AI

NICE Revolutionises IVR Optimisation with Advanced Artificial Intelligence – New version of NICE IVRO allows advanced…

NICE Unveils Enhanced Contact Centre Strategic Planner

NICE Unveils Enhanced Strategic Planner, Unleashing the Power of AI Based Long-Term Planning in the contact…

Clarabridge Record Growth in the Contact Centre

Clarabridge Closes 2018 With Record Growth in the Contact Centre Award-winning Customer Experience Management Company Cites…

Altitude Unveil App Marketplace: Xperience Hub

Altitude Software unveils its applications marketplace: Altitude Xperience Hub Altitude Software enables a fast and simple…

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