TTEC EMEA Named Best New Contact Centre by the European Contact Centre and Customer Service Awards…
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Ventrica wins at European Contact Centre & Customer Service Awards
Outsourced customer management service provider Ventrica last night picked up two awards at the prestigious European…
Content Guru Appoints New Country Manager in Germany
Content Guru, the leading Customer Engagement and Experience solution provider, has appointed a new Country Manager…
IPI teams with Mentoring Lab to help young people Get into Tech
IPI teams up with The Mentoring Lab to help young people break into the tech sector…
Business Systems Boosts CX Capabilities with Acquisition of Acrinax
Business Systems is boosting its Customer Experience capabilities with the off-market acquisition of CCaaS specialist acrinax,…
eBook – Achieving Instant Impact in Customer Experience
CTP Latest ebook for contact centres – Achieving Instant Impact in Customer Experience – Five Steps…
Sabio Group acquires voicebot specialist Fonetic
Sabio Group acquires voicebot specialist Fonetic – The Addition of Madrid-based Fonetic extends Sabio’s AI and…
NICE inContact Helps Companies Apply Smarter AI
NICE inContact Helps Companies Apply Smarter AI to Improve Self-Service Experiences, Lower Operating Costs 8 in…
Work-at-Home Agent Model Accelerate Cloud Migration
Work-at-home contact centre Agent Model to Accelerate Migration from On-premise to Cloud Application Solutions Frost &…
The Inner Circle Guide to AI, Chatbots & Machine Learning
“The Inner Circle Guide to AI, Chatbots & Machine Learning (2nd edition)”, written for businesses that…
Processing Secure ACH Payments with CardEasy
Processing secure Automated Clearing House (ACH) payments with CardEasy Firstly, what is an ACH payment? An…
PCI Pal Supports Royal Exchange Theatre with Payment Security
PCI Pal® supports Royal Exchange Theatre with its payment security compliance Manchester’s Royal Exchange Theatre has…
NICE inContact CXone Adds AI to Drive Higher CSAT
NICE inContact CXone Adds First-of-its-Kind AI to Drive Higher CSAT and Lower Service Cost- Spring 2021…
EBI.AI launches Community – AI for Local Councils
EBI.AI launches Community AI with cost-effective AI assistants for local councils Coventry City Council is first…
Sabio Group acquires makepositive, expanding focus on CRM
Sabio Group acquires makepositive, expanding focus on Customer Relationship Management – Acquisition of makepositive, a Salesforce…
SVL Provide WFM Solution to Deliveroo Contact Centre
SVL is delighted to announce they are providing a workforce management (WFM) solution for global on-line…
Domestic & General Plan Flagship Operations Contact Centre
Domestic & General Plan Flagship Operations Contact Centre in Nottingham – Redevelopments on Talbot Street and…
IPI adds PCI capability to IPI Contact Centre Cloud
IPI Cloud PCI offered on consumption basis to help contact centres satisfy PCI requirements cost-effectively IP…
Contact Centre Research Industry at Turning Point
Evolution of the Contact Centre research reveals an industry at a turning point – Latest research…