Why Your Clients Need Omnichannel Experience and How You Can Monetise It Find out about the…
News
Ascensos Continues Expansion with Cape Town Contact Centre
Ascensos has announced its expansion into South Africa with the opening of a new contact centre…
Cox & Cox Platform For Growth With Cloud Contact Centre
Cox & Cox establish a future platform for growth thanks to its new Cloud Contact Centre…
NICE Launches Enlighten AI Complaint Management Solution
NICE Launches Enlighten AI for Complaint Management, Providing the Market’s First Smart, Real-Time Solution to Power…
Shoppers Spend 9% More If They Receive Superior Service
Shoppers will spend 9% more if they receive superior service, with personalisation key Increased customer service…
Infobip Collaborates with Adobe to Provide Connected Digital Experiences
Infobip Collaborates with Adobe to Provide Connected Digital Experiences and Analytics to Customers Across the Globe Global…
Just Eat creates 1,500 North East jobs at New Contact Centre
Recruitment is under way at Just Eat as it announces details of their 1,500 seat contact…
Hybrid Working Is Changing the Contact Centre Forever
How Hybrid Working Is Changing The Role Of The Customer Service Team Leader Forever – Natalie…
How to Implement a Omnichannel Strategy and Solution
How to Implement a Successful Omnichannel Strategy and Solution – Download the new White paper from…
Content Guru Shortlisted For 3 Categories at ECCCSA
Content Guru Shortlisted For 3 Categories at European Contact Centre and Customer Service Awards 2021 Content…
A Personal Touch Starts with Asking The Right Questions
A Personal touch and frictionless service starts with asking the right questions – Good CX matters.…
Vonage Contact Centre Helps Key Travel Deliver Enhanced CX
Vonage Contact Centre Helps Key Travel Deliver an Enhanced Experience for Humanitarian and Academic Travelers Worldwide…
What’s Stopping you from Achieving Simplicity in your Contact Centre?
The major barriers to simplification are closer to home than you may think. An effective strategy…
NICE Launch Enlighten XO From Self-Service to Engaging CX
NICE Launches Enlighten XO to Transform Self-Service Interactions into Engaging Experiences Enlighten XO uses advanced AI…
Cynical Brits expect to be wowed by Customer Service
Aim low, avoid disappointment: Just 9% of cynical Brits expect to be wowed by customer service …
Content Guru Named in 2021 Magic Quadrant for CCAAS
Content Guru has been named in the Challenger quadrant of the 2021 Gartner® Magic Quadrant™ for…
PCI Pal Secure Phone Payments for GC Business Finance
PCI Pal– the global cloud provider of secure payment solutions for business communications – has supported…
Improving Accessibility in Customer Service in Contact Centres
Improving Accessibility in Customer Service and Why it makes good business sense Whilst businesses don’t go…
At IPI, Our People are at the Heart of what we do
The IPI People Experience At IPI, our people are at the heart of what we do.…